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Course Details
KTO KARATAY UNIVERSITY
Vocational School of Medical Services
Programme of Child Development
Course Details
Course Code Course Name Year Period Semester T+A+L Credit ECTS
02441007 Quality and Accreditation in Health 2 Spring 4 2+0+0 3 3
Course Type Elective
Course Cycle Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5)
Course Language Turkish
Methods and Techniques Sunum
Mode of Delivery Face to Face
Prerequisites -
Coordinator -
Instructor(s) Lect. Emine ARSLAN KILIÇOĞLU
Instructor Assistant(s) -
Course Instructor(s)
Name and Surname Room E-Mail Address Internal Meeting Hours
Lect. Emine ARSLAN KILIÇOĞLU B-129 [email protected] 7682 Monday
11:25-13:25
Course Content
Kaliteye Teorik Bir Bakış, Sağlık Hizmetlerinde Kalite'nin Tarihsel Gelişimi, Sağlık Kurumlarında Hizmet Kalitesi ve Toplam Kalite Yönetimi, Sağlık Kurumlarında Hasta Memnuniyeti, Sağlık Hizmetlerinde Kalitenin Ölçülmesi, Kalite İyileştirmede Kullanılan Araçlar, Kalite İyileştirmede Kullanılan Bazı Yönetim Kavramları, Sağlık Hizmetlerinde Akreditasyon, Belgelendirme ve Kalite Ödülleri, Hasta Güvenliği
Objectives of the Course
The aim of the course is to provide students with the skills related to quality, standards, patient safety in business life and to have knowledge about total quality management and its elements.
Contribution of the Course to Field Teaching
Basic Vocational Courses
Specialization / Field Courses
Support Courses X
Transferable Skills Courses X
Humanities, Communication and Management Skills Courses
Relationships between Course Learning Outcomes and Program Outcomes
Relationship Levels
Lowest Low Medium High Highest
1 2 3 4 5
# Program Learning Outcomes Level
P19 The individual has the ability to use the information he/she obtains from different disciplines in a personal way, in line with his/her interests and abilities. 5
Course Learning Outcomes
Upon the successful completion of this course, students will be able to:
No Learning Outcomes Outcome Relationship Measurement Method **
O1 Being able to make sense of the information an individual will obtain from different disciplines in line with their interests and abilities. P.19.1 1
O2 Being able to explain the information that the individual will obtain from different disciplines in line with their interests and abilities P.19.2 1
O3 Being able to use the information that the individual will obtain from different disciplines in line with their interests and abilities in their own field P.19.3 1
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7
Weekly Detailed Course Contents
Week Topics
1 A Theoretical Perspective on Quality
2 Historical Development of Quality in Health Services
3 Service Quality in Health Institutions
4 Total Quality Management
5 Patient Satisfaction in Health Institutions
6 Measurement of Quality in Health Services
7 Tools Used in Quality Improvement
8 Some Management Concepts Used in Quality Improvement
9 Accreditation in Health Services
10 Quality Certification
11 Quality Awards
12 Patient and Employee Safety
13 Quality Standards in Health
14 Quality Standards in Health
Textbook or Material
Resources Beylik, U., Avcı, K. (2019) Quality Management and Accreditation in Health. Gazi Bookstore, Ankara
Evaluation Method and Passing Criteria
In-Term Studies Quantity Percentage
Practice - -
Field Study - -
Course Specific Internship (If Any) - -
Homework - -
Presentation - -
Projects - -
Seminar - -
Quiz - -
Listening - -
Midterms 1 40 (%)
Final Exam 1 60 (%)
Total 100 (%)
ECTS / Working Load Table
Quantity Duration Total Work Load
Course Week Number and Time 14 2 28
Out-of-Class Study Time (Pre-study, Library, Reinforcement) 14 2 28
Midterms 1 14 14
Quiz 0 0 0
Homework 0 0 0
Practice 0 0 0
Laboratory 0 0 0
Project 0 0 0
Workshop 0 0 0
Presentation/Seminar Preparation 0 0 0
Fieldwork 0 0 0
Final Exam 1 20 20
Other 0 0 0
Total Work Load: 90
Total Work Load / 30 3
Course ECTS Credits: 3
Course - Learning Outcomes Matrix
Relationship Levels
Lowest Low Medium High Highest
1 2 3 4 5
# Learning Outcomes P19
O1 Being able to make sense of the information an individual will obtain from different disciplines in line with their interests and abilities. 5
O2 Being able to explain the information that the individual will obtain from different disciplines in line with their interests and abilities 5
O3 Being able to use the information that the individual will obtain from different disciplines in line with their interests and abilities in their own field 5