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Course Details
KTO KARATAY UNIVERSITY
İktisadi, İdari ve Sosyal Bilimler Fakültesi
Programme of Communication Design
Course Details
Course Code Course Name Year Period Semester T+A+L Credit ECTS
04370024 Crisis and Reputation Management 4 Autumn 7 3+0+0 3 3
Course Type Compulsory
Course Cycle Bachelor's (First Cycle) (TQF-HE: Level 6 / QF-EHEA: Level 1 / EQF-LLL: Level 6)
Course Language Turkish
Methods and Techniques Lecture, problem solving, discussion
Mode of Delivery Face to Face
Prerequisites No
Coordinator -
Instructor(s) Assoc. Prof. Birol BÜYÜKDOĞAN
Instructor Assistant(s) -
Course Instructor(s)
Name and Surname Room E-Mail Address Internal Meeting Hours
Assoc. Prof. Birol BÜYÜKDOĞAN C-Z28 [email protected] 7282 Wednesday
13:30 - 17:00
Course Content
Bu dersin içeriğini, dünya ekonomik düzeninin yeni kuralları içinde biçimlenen medyatik kavramların yeniden sorgulanması ihtiyacı ile birlikte geliştirilen çözüm arayışları oluşturmaktadır.
Objectives of the Course
The uncertainty and change in the environment constantly leaves institutions facing unexpected dangers or opportunities. The existence of the institutions depends on their ability to protect them from these dangers or to evaluate the opportunities. The aim of this course is to teach how public relations can be used in public institutions in crisis periods.
Contribution of the Course to Field Teaching
Basic Vocational Courses X
Specialization / Field Courses
Support Courses
Transferable Skills Courses
Humanities, Communication and Management Skills Courses
Relationships between Course Learning Outcomes and Program Outcomes
Relationship Levels
Lowest Low Medium High Highest
1 2 3 4 5
# Program Learning Outcomes Level
P10 To reach, evaluate and interpret existing data on problems, changes and developments in all areas of communication; to collect new data if necessary, to develop solutions with the data obtained. 5
P11 To have sufficient interdisciplinary knowledge on social and cultural issues related to communication field and programs and the ability to use this knowledge in the areas covered by the program. 5
P17 To have knowledge and experience about the practices in business life; to have the ability to act with the awareness of entrepreneurial and innovative approach. 5
Course Learning Outcomes
Upon the successful completion of this course, students will be able to:
No Learning Outcomes Outcome Relationship Measurement Method **
O1 Knowledge: Knows the types of communication. P.10.1
O2 Knowledge: Knows the social and cultural issues involved in the field and its interdisciplinary use. P.11.1 1
O3 Comprehension: Expresses the interdisciplinary use of social and cultural issues within the field. P.11.2 1
O4 Knowledge: Knows entrepreneurial and innovative approaches about applications in the field. P.17.1 1,6
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7
Weekly Detailed Course Contents
Week Topics
1 CRISIS, CONCEPTUAL FRAMEWORK
2 WHAT IS CRISIS, FEATURES
3 CRISIS AND REASONS
4 THE VIOLENCE OF THE CRISIS
5 CRISIS STAFF
6 PRE-CRISIS
7 CRISIS TYPES
8 MIDTERM
9 CRISIS MANAGEMENT RELATED AREAS
10 TOTAL QUALITY
11 REPUTATION, RISK, EVENT MANAGEMENT
12 CRISIS MANAGEMENT
13 CRISIS MANAGEMENT STRATEGIES
14 CRISIS AND MEDIA
Textbook or Material
Resources Kriz Yönetimi, Aylin Pira-Çisil Shodol, İletişim Yayınları, 2004, İstanbul Krizde Fırsatları Görmek, Zuhal Baltaş, Remzi Kitabevi, 2002, İstanbul Örgüt Kültürü ve Yönetsel Etkinliğe Katkısı, G. Berberoğlu, Anadolu Üniversitesi, 1990
Evaluation Method and Passing Criteria
In-Term Studies Quantity Percentage
Attendance - -
Laboratory - -
Practice - -
Field Study - -
Homework - -
Presentation - -
Projects - -
Quiz - -
Listening - -
Midterms 1 30 (%)
Final Exam 1 70 (%)
Total 100 (%)
ECTS / Working Load Table
Quantity Duration Total Work Load
Course Week Number and Time 14 2 28
Out-of-Class Study Time (Pre-study, Library, Reinforcement) 14 2 28
Midterms 1 17 17
Quiz 0 0 0
Homework 0 0 0
Practice 0 0 0
Laboratory 0 0 0
Project 0 0 0
Workshop 0 0 0
Presentation/Seminar Preparation 0 0 0
Fieldwork 0 0 0
Final Exam 1 17 17
Other 0 0 0
Total Work Load: 90
Total Work Load / 30 3
Course ECTS Credits: 3
Course - Learning Outcomes Matrix
Relationship Levels
Lowest Low Medium High Highest
1 2 3 4 5
# Learning Outcomes P10 P11 P17
O1 Knowledge: Knows the types of communication. 4 - -
O2 Knowledge: Knows the social and cultural issues involved in the field and its interdisciplinary use. - 4 -
O3 Comprehension: Expresses the interdisciplinary use of social and cultural issues within the field. - 5 -
O4 Knowledge: Knows entrepreneurial and innovative approaches about applications in the field. - - 4