Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03941003 | Cabin Attendant 4.0 | 2 | Spring | 4 | 3+0+0 | 5 | 5 |
| Course Type | Elective |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | Theoretical content (video, article, report) research, review and comprehension. Oral presentation |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | - |
| Instructor(s) | Lect. Serap ERTEK |
| Instructor Assistant(s) | Lect. Serap ERTEK |
Course Content
Understanding the digitalised role of cabin crew and the transformation of the profession in the post-Industry 4.0 era,
Being able to analyse the impact of artificial intelligence, biometric systems, big data and automation on in-flight service and security processes,
Being able to analyse the impact of artificial intelligence, biometric systems, big data and automation on in-flight service and security processes,
Objectives of the Course
The aim is to help students understand the structural transformation undergone by the cabin crew profession within the framework of digital transformation in the aviation sector, Industry 4.0–5.0, artificial intelligence, data-driven decision-making, sustainability, and a human-centred service approach.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | |
| Specialization / Field Courses | |
| Support Courses | X |
| Transferable Skills Courses | X |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P1 | To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services. | 5 |
| P2 | To be able to master the main issues, theories, terminology and applications related to civil aviation cabin services. | 3 |
| P3 | Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes. | 1 |
| P4 | To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector. | 1 |
| P5 | Nationally and internationally; to be knowledgeable about aircraft, aviation logistics, air cargo, tourism. | 1 |
| P6 | To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation. | 1 |
| P7 | To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight. | 1 |
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | CA 4.0 |
| 2 | CA 4.0 |
| 3 | CA 4.0 |
| 4 | CA 4.0 |
| 5 | CA 4.0 |
| 6 | CA 4.0 |
| 7 | REVIEW |
| 8 | İnsan Faktörü 4.0 ve Dijital Yorgunluk |
| 9 | CA 4.0 |
| 10 | Sustainable Cabin and Green Aviation |
| 11 | Crisis, Social Media and Digital Reputation |
| 12 | Crisis, Social Media and Digital Reputation |
| 13 | The Future Flight Attendant Profile |
| 14 | The Future Flight Attendant Profile |
Textbook or Material
| Resources | Academic Studies, ICAO, IATA, SHGM Documents |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Practice | - | - |
| Field Study | - | - |
| Homework | - | - |
| Presentation | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 3 | 42 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 0 | 0 | 0 |
| Midterms | 1 | 40 | 40 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 0 | 0 | 0 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 60 | 60 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 142 | ||
| Total Work Load / 30 | 4,73 | ||
| Course ECTS Credits: | 5 | ||