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Civil Aviation Cabin Services

Program Qualifications
Programme Educational Objectives (PEOs) are the those describing what the graduates are expected to attain or achieve in their academic and/or professional life after a few years of graduation. In this context, Programme Educational Objectives defined for this programme are as follows:

(Please click on the buttons below to reach the PLOs as “Conjoined” or as “Classified” under the “Knowledge”, “Skills” and “Competencies”.)
(Below, PLOs are shown as key and sub- learning outcomes.)
(In order to see the Sub-Programme Learning Outcomes (SPLOs) affiliated to Key Programme Learning Outcomes (KPLOs), please press + sign.)
P1) To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services.
P.1.1) Mastering the concepts and civil aviation phases
P.1.2) Acquisition of theoretical concepts
P.1.3) Acquisition of verbal and written terminology that will be encountered in flights
P.1.4) Matters Requiring Professional Communication and Operational Attention:
P2) To be able to master the main issues, theories, terminology and applications related to civil aviation cabin services.
P.2.1) Effective use of civil aviation terminology
P.2.2) Sivil havacılık kabin hizmetlerindeki uygulamalara hakim olmak
P.2.3) General knowledge of civil aviation related issues
P.2.4) General command of civil aviation legislation
P.2.5) Acquisition of Cabin Crew Operations
P3) Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes.
P.3.1) Following current trends in aviation
P.3.2) Following developments in national and international airlines and analyzing trends
P.3.3) Obtaining practices and regional differences regarding cabin crew in national and international airlines
P4) To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector.
P.4.1) To learn the national and international civil aviation legislation and to gain the ability to act in accordance with the legal regulations in flight operations.
P.4.2) To learn the legal regulations regarding passenger rights in international agreements and to be informed about the practices aimed at protecting the rights of passengers.
P.4.3) To learn how to ensure legal compliance by understanding the contents, application areas and effects of international agreements (e.g. ICAO, IATA rules) valid in the civil aviation sector on cabin services.
P.4.4) To understand the duties, responsibilities and regulatory processes of international aviation organizations and to acquire the necessary knowledge and skills to carry out cabin service operations in accordance with these standards.
P5) Nationally and internationally; to be knowledgeable about aircraft, aviation logistics, air cargo, tourism.
P.5.1) To learn the types of aircraft on which the cabin crew will be assigned and the technical specifications of these aircraft, and to be able to use this information in pre-flight preparation, loading, passenger placement and emergency procedures.
P.5.2) To learn the relationships between sectors related to civil aviation, such as aviation logistics, tourism, air cargo and transportation, and to integrate this information into cabin services processes.
P.5.3) To learn national and international regulations regarding the transportation of hazardous materials in civil aviation and to analyze the effects of these materials on flight safety.
P6) To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation.
P.6.1) To learn the duties and responsibilities of cabin crew in passenger safety, emergency management and service processes and to ensure legal compliance in practices.
P.6.2) Acquiring the responsibilities of the personnel in ground and passenger services in aviation according to the Turkish civil aviation law.
P.6.3) Learning the responsibilities of cabin crew in their duties according to regulations and legislation
P7) To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight.
P.7.1) To develop the ability of cabin crew to inform and guide passengers by using a clear, understandable and professional tone in the announcements they make during the flight. To be able to implement emergency announcements in accordance with the procedures.
P.7.2) To learn and implement catering procedures in order to increase passenger satisfaction in cabin services.
P.7.3) Learning diction techniques in the cabin crew profession
P.7.4) To learn the aviation terminology that cabin crew will use on international flights and to be able to communicate effectively with passengers and teammates in a foreign language.
P.7.5) To acquire the necessary knowledge and skills to intervene quickly and effectively in accordance with procedures in crisis scenarios such as fire, loss of pressure, and emergency landing.
P.7.6) To be able to perform in-cabin safety checks in accordance with pre-flight, in-flight and post-flight procedures. In this context, to be able to use safety equipment correctly to ensure passenger safety.
P.7.7) To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes.
P.7.8) To be able to perform the necessary first aid interventions for passengers in case of health problems that may occur during the flight in accordance with the procedures. In this context, to learn basic first aid techniques and the use of in-cabin medical equipment.
(Below, Programme Learning Outcomes are shown as classified according to the same classification used for the Turkish Qualifications Framework (TQF-HE); that is knowledge, skills and competencies.)
(In order to see the Sub-Programme Learning Outcomes (SPLOs) affiliated to Key Programme Learning Outcomes (KPLOs), please press + sign.)
Knowledge (Described as Theoritical and/or Factual Knowledge.)
P1) To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services.
P.1.1) Mastering the concepts and civil aviation phases
P.1.2) Acquisition of theoretical concepts
P.1.3) Acquisition of verbal and written terminology that will be encountered in flights
P.1.4) Matters Requiring Professional Communication and Operational Attention:
P3) Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes.
P.3.1) Following current trends in aviation
P.3.2) Following developments in national and international airlines and analyzing trends
P.3.3) Obtaining practices and regional differences regarding cabin crew in national and international airlines
P4) To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector.
P.4.1) To learn the national and international civil aviation legislation and to gain the ability to act in accordance with the legal regulations in flight operations.
P.4.2) To learn the legal regulations regarding passenger rights in international agreements and to be informed about the practices aimed at protecting the rights of passengers.
P.4.3) To learn how to ensure legal compliance by understanding the contents, application areas and effects of international agreements (e.g. ICAO, IATA rules) valid in the civil aviation sector on cabin services.
P.4.4) To understand the duties, responsibilities and regulatory processes of international aviation organizations and to acquire the necessary knowledge and skills to carry out cabin service operations in accordance with these standards.
P6) To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation.
P.6.1) To learn the duties and responsibilities of cabin crew in passenger safety, emergency management and service processes and to ensure legal compliance in practices.
P.6.2) Acquiring the responsibilities of the personnel in ground and passenger services in aviation according to the Turkish civil aviation law.
P.6.3) Learning the responsibilities of cabin crew in their duties according to regulations and legislation
P7) To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight.
P.7.1) To develop the ability of cabin crew to inform and guide passengers by using a clear, understandable and professional tone in the announcements they make during the flight. To be able to implement emergency announcements in accordance with the procedures.
P.7.2) To learn and implement catering procedures in order to increase passenger satisfaction in cabin services.
P.7.3) Learning diction techniques in the cabin crew profession
P.7.4) To learn the aviation terminology that cabin crew will use on international flights and to be able to communicate effectively with passengers and teammates in a foreign language.
P.7.5) To acquire the necessary knowledge and skills to intervene quickly and effectively in accordance with procedures in crisis scenarios such as fire, loss of pressure, and emergency landing.
P.7.6) To be able to perform in-cabin safety checks in accordance with pre-flight, in-flight and post-flight procedures. In this context, to be able to use safety equipment correctly to ensure passenger safety.
P.7.7) To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes.
P.7.8) To be able to perform the necessary first aid interventions for passengers in case of health problems that may occur during the flight in accordance with the procedures. In this context, to learn basic first aid techniques and the use of in-cabin medical equipment.