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Civil Aviation Cabin Services

Program Qualifications
Programme Educational Objectives (PEOs) are the those describing what the graduates are expected to attain or achieve in their academic and/or professional life after a few years of graduation. In this context, Programme Educational Objectives defined for this programme are as follows:

(Please click on the buttons below to reach the PLOs as “Conjoined” or as “Classified” under the “Knowledge”, “Skills” and “Competencies”.)
(Below, PLOs are shown as key and sub- learning outcomes.)
(In order to see the Sub-Programme Learning Outcomes (SPLOs) affiliated to Key Programme Learning Outcomes (KPLOs), please press + sign.)
P1) They acquire fundamental, up-to-date, and practical knowledge related to their profession.
P.1.1) It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector.
P.1.2) It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation.
P.1.3) It lists and explains the pre-flight, in-flight, and post-flight cabin service processes.
P.1.4) Matters Requiring Professional Communication and Operational Attention:
P.1.5) It monitors current developments, technological innovations, and operational changes in the field of civil aviation.
P.1.6) Recognizes and appropriately uses fundamental documents used in professional practice (OM, SOP, checklist, etc.).
P2) They gain knowledge about occupational health and safety, environmental awareness, and quality processes.
P.2.1) Understands and implements occupational health and safety standards.
P.2.2) It evaluates environmental protection and sustainability principles.
P.2.3) Analyzes and improves quality management processes.
P.2.4) Evaluates environmental impacts and risks in the workplace.
P.2.5) Analyzes and improves quality management processes.
P.2.6) It develops continuous improvement and innovative approaches in occupational health and safety, environment and quality issues.
P3) They follow and effectively utilize current developments and practices in their profession.
P.3.1) It monitors current safety, security, and service trends in the civil aviation sector.
P.3.2) It integrates current cabin service practices into operational processes.
P.3.3) They interprets and implements updates to legislation, procedures, and instructions.
P.3.4) Familiarizes with new technological systems related to cabin services (cabin equipment, digital documents, etc.).
P.3.5) It develops professional awareness by drawing conclusions from current cases and incident reports.
P.3.6) They explains the importance of participating in training, seminars, and information activities that support professional development.
P4) He/She effectively uses information technologies (software, programs, animation, etc.) related to his/her profession.
P.4.1) They describes the basic information systems used in cabin operations.
P.4.2) They effectively uses digital flight documents and electronic manuals.
P.4.3) They uses information technology to create professional reports and documentation.
P.4.4) They prepares training and information content for cabin crew using digital tools.
P.4.5) They complies with data security and privacy principles in aviation.
P.4.6) They use information technology to find solutions to professional problems.
P5) They possess the ability to independently evaluate professional problems and issues with an analytical and critical approach and to propose solutions.
P.5.1) They systematically analyzes operational problems encountered inside the aircraft cabin.
P.5.2) It develops preventive solutions by assessing potential risks and hazards in advance.
P.5.3) They demonstrates the ability to make sound decisions in emergency and extraordinary situation scenarios.
P.5.4) They addresses passenger-related issues with an analytical approach and offers solutions.
P.5.5) They identifies violations of regulations and implements the appropriate reporting process.
P.5.6) They contributes to continuous improvement by using critical thinking skills in professional practices.
P6) They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly.
P.6.1) They uses clear, understandable, and professional language in both booth and team communication.
P.6.2) They improves service quality by establishing effective communication with passengers.
P.6.3) In emergency situations, they exhibit clear, calm, and directive verbal communication.
P.6.4) They prepare professional reports, notifications, and forms accurately in writing.
P.6.5) They conduct announcements and information processes in accordance with rules of diction.
P.6.6) Demonstrates communication skills that are sensitive to cultural differences.
P7) As a team member, they take responsibility for solving complex and unforeseen problems encountered in applications related to their field.
P.7.1) The cabin crew acts in accordance with the division of labor within the team.
P.7.2) The team applies Team Resource Management (CRM) principles in practice.
P.7.3) It supports team coordination in both normal and extraordinary situations.
P.7.4) They assume leadership and follower roles as appropriate to the situation.
P.7.5) They demonstrate conflict management skills in team communication.
P.7.6) The team takes the appropriate action in situations that threaten flight safety.
P.7.7) To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes.
P.7.8) To be able to perform the necessary first aid interventions for passengers in case of health problems that may occur during the flight in accordance with the procedures. In this context, to learn basic first aid techniques and the use of in-cabin medical equipment.
P8) They have awareness of career management and lifelong learning issues.
P.8.1) They describes the career paths in the flight attendant profession.
P.8.2) They describes the certificates and training required for professional development.
P.8.3) They understand the importance of lifelong learning in professional sustainability.
P.8.4) They develops the ability to evaluate one's own professional competencies.
P.8.5) They gain an awareness of adapting to sectoral innovations.
P.8.6) They plan their careers with a sense of professional ethics and responsibility.
P9) It possesses social, scientific, cultural, and ethical values ​​in the stages of data collection, application, and dissemination of results related to its field.
P.9.1) They demonstrates ethical behavior in aviation.
P.9.2) They upholds the principles of passenger rights and respect for human dignity.
P.9.3) They provides services that are sensitive to cultural diversity.
P.9.4) They complies with information privacy and data protection principles.
P.9.5) They acts with a sense of social responsibility.
P.9.6) They demonstrate a fair and impartial approach in their professional practices.
P10) They use a foreign language to keep up with developments in their field and communicate with colleagues.
P.10.1) They uses aviation terminology correctly in a foreign language.
P.10.2) They understands aviation documents written in foreign languages.
P.10.3) He/She effectively establishes basic communication with foreign passengers.
P.10.4) The cabin crew makes announcements in a foreign language with correct pronunciation.
P.10.5) They explains emergency instructions in a foreign language.
P.10.6) They follow foreign resources for professional development.
P11) They are knowledgeable about the legislation and legal regulations related to civil aviation.
P.11.1) They defines the legislation published by the SHGM (General Directorate of Civil Aviation).
P.11.2) It explains the fundamental principles of ICAO, EASA, and IATA regulations.
P.11.3) They explains the legal responsibilities related to cabin crew services.
P.11.4) They identifies situations that violate regulations.
P.11.5) They explains how legal regulations contribute to flight safety.
P.11.6) They keeps track of current legislative changes.
P.11.7) They are familiar with the regulations regarding hazardous materials in aviation.
P.11.8) They are familiar with the types and varieties of hazardous materials.
P.11.9) They provides general mastery of international agreements in aviation.
P.11.10) Provides mastery of general legislation and terminology related to civil aviation.
P12) He/She is familiar with normal and emergency safety procedures.
P.12.1) They describes standard flight safety procedures.
P.12.2) They classifies types of emergencies.
P.12.3) It implements evacuation procedures based on scenarios.
P.12.4) They explains the operating principles of cabin equipment.
P.12.5) They operates the emergency communication chain correctly.
P.12.6) They understands the importance of safety culture and concept.
P.12.7) They explains emergency procedures.
P13) They understand the principles of aircraft flight, flight support systems, and their operating principles.
P.13.1) They explains the fundamental physics principles of flight.
P.13.2) They describes the aircraft's main systems.
P.13.3) It describes aircraft systems related to the cockpit.
P.13.3) They explains the operating principles of flight support systems.
P.13.5) They assesses the impact of system failures on cabin operations.
P.13.6) They uses basic system knowledge to communicate with the technical team.
P14) The ability to express oneself by making connections between at least two different courses outside one's field of study, thereby contributing to one's general knowledge.
P.14.1) Ability to identify the differences between different disciplines.
P.14.2) Ability to interpret the concept of lifelong learning.
P.14.3) The ability to compare national and international values ​​in art and design.
P.14.4) Ability to organize collaboration across different disciplines
P.14.5) Ability to explain topics related to lifelong learning.
P.14.6) Ability to design innovative applications using current approaches.
P15) Uses a foreign language at the general level of the European Language Portfolio A1-A1+.
P.15.1) Ability to use basic, fundamental expressions for everyday life.
P.15.2) Ability to comprehend frequently used expressions and sentences in listening and reading texts.
P.15.3) The ability to introduce oneself in social settings, and to ask and answer questions about personal information.
P.15.4) The ability to express one's own past, immediate surroundings, and events in simple written and spoken form.
P.15.5) The ability to fill out simple forms encountered in daily life and create short, simple notes.
P.15.6) The ability to read short and simple texts, and to understand basic content in written texts such as advertisements and posters.
P16) To be able to explain the process from the Ottoman Empire to the Republic of Türkiye in general terms and to determine its place within world history.
P.16.1) To be able to describe the political and social structure of the Ottoman Empire in broad strokes.
P.16.2) Ability to explain the motivational factors of the National Struggle period.
P.16.3) To be able to convey the process of the establishment of the Republic of Türkiye from different perspectives.
P.16.4) To be able to understand the fundamental driving forces behind Türkiye's political, socio-cultural, and socio-economic structure.
P.16.5) By analyzing the founding process of Türkiye and its place in world history, we can offer a broad perspective.
P.16.6) Ability to summarize the historical and social impacts of Türkiye's founding process and its geographical location.
P17) To understand the civilization to which our nation belongs, to act with professional ethics, and to possess a sense of social responsibility.
P.17.1) Possessing the fundamental principles of professional ethics and social responsibility.
P.17.2) To be able to reflect the importance of professional ethics and social responsibility in one's life.
P.17.3) Being able to act in accordance with professional ethics and a sense of social responsibility in working life.
P.17.4) To be able to carefully examine the concepts of professional ethics and social responsibility in the field.
P.17.5) Ability to develop ethical professional strategies for the problems they will encounter.
P.17.6) With an ethics that is not surrendered to material possessions, and the ability to evaluate the impact and consequences of social responsibility.
P18) To become proficient in identifying and correcting grammatical errors that may occur in the written and spoken forms of the Turkish language, producing meaningful speech texts with correct sentences, and using scientific research methods.
P.18.1) Ability to explain meaning and expression errors.
P.18.2) Ability to distinguish spelling rules, punctuation marks, and oral expression problems.
P.18.3) By correcting pronunciation and articulation problems, the ability to provide accurate and meaningful examples of topics in the language.
P.18.4) Ability to classify spelling and punctuation marks in the Turkish language.
P.18.5) The ability to correctly categorize spelling and punctuation marks in written, spoken, and argumentative forms of expression in the Turkish language.
P.18.6) To be able to understand scientific research methods (selection and delimitation of the topic and review of relevant sources), to have an idea about writing down research results, and to be able to select the right source.
P19) To create a healthy and safe working environment, they select and use appropriate methods and tools, along with information related to occupational health and safety, in solving the problems encountered.
P.19.1) To be able to explain the concept of occupational health and safety as a whole.
P.19.2) Ability to understand the interactions between work and human health.
P.19.3) Ability to identify workplace environmental factors in work-health relations.
P.19.4) Knowing what work-related illnesses are, how they occur, and their effects.
P.19.5) Ability to explain work-related illnesses and the measures to be taken to prevent occupational diseases.
P.19.6) Ability to identify and analyze risk factors in work environments and explain the necessary precautions to be taken.
P.19.7) Ability to understand accident formation theories and explain risk assessment standards.
P.19.8) Knowledge of legislation and legal responsibilities related to occupational health and safety.
P20) Students gain the ability to solve problems they encounter in their academic and professional lives by using information technologies effectively and efficiently.
P.20.1) Ability to define fundamental concepts of information technology and computer systems and explain the relationships between these concepts.
P.20.2) The ability to effectively use basic software applications (e.g., presentation software, etc.) and prepare professional documents using these tools.
P.20.3) Developing the ability to search for information, access information, and share information securely using internet and web technologies.
P.20.4) Being aware of and able to apply data security, ethics, and privacy principles.
P.20.6) Ability to write simple programs by understanding the basic logic of computer programming and algorithms.
P.20.6) Understanding the applications of information technologies in different disciplines and evaluating the potential impact of these technologies.
(Below, Programme Learning Outcomes are shown as classified according to the same classification used for the Turkish Qualifications Framework (TQF-HE); that is knowledge, skills and competencies.)
(In order to see the Sub-Programme Learning Outcomes (SPLOs) affiliated to Key Programme Learning Outcomes (KPLOs), please press + sign.)
Knowledge (Described as Theoritical and/or Factual Knowledge.)
P1) They acquire fundamental, up-to-date, and practical knowledge related to their profession.
P.1.1) It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector.
P.1.2) It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation.
P.1.3) It lists and explains the pre-flight, in-flight, and post-flight cabin service processes.
P.1.4) Matters Requiring Professional Communication and Operational Attention:
P.1.5) It monitors current developments, technological innovations, and operational changes in the field of civil aviation.
P.1.6) Recognizes and appropriately uses fundamental documents used in professional practice (OM, SOP, checklist, etc.).
P2) They gain knowledge about occupational health and safety, environmental awareness, and quality processes.
P.2.1) Understands and implements occupational health and safety standards.
P.2.2) It evaluates environmental protection and sustainability principles.
P.2.3) Analyzes and improves quality management processes.
P.2.4) Evaluates environmental impacts and risks in the workplace.
P.2.5) Analyzes and improves quality management processes.
P.2.6) It develops continuous improvement and innovative approaches in occupational health and safety, environment and quality issues.
Skills (Describe as Cognitive and/or Practical Skills.)
P3) They follow and effectively utilize current developments and practices in their profession.
P.3.1) It monitors current safety, security, and service trends in the civil aviation sector.
P.3.2) It integrates current cabin service practices into operational processes.
P.3.3) They interprets and implements updates to legislation, procedures, and instructions.
P.3.4) Familiarizes with new technological systems related to cabin services (cabin equipment, digital documents, etc.).
P.3.5) It develops professional awareness by drawing conclusions from current cases and incident reports.
P.3.6) They explains the importance of participating in training, seminars, and information activities that support professional development.
P4) He/She effectively uses information technologies (software, programs, animation, etc.) related to his/her profession.
P.4.1) They describes the basic information systems used in cabin operations.
P.4.2) They effectively uses digital flight documents and electronic manuals.
P.4.3) They uses information technology to create professional reports and documentation.
P.4.4) They prepares training and information content for cabin crew using digital tools.
P.4.5) They complies with data security and privacy principles in aviation.
P.4.6) They use information technology to find solutions to professional problems.
P5) They possess the ability to independently evaluate professional problems and issues with an analytical and critical approach and to propose solutions.
P.5.1) They systematically analyzes operational problems encountered inside the aircraft cabin.
P.5.2) It develops preventive solutions by assessing potential risks and hazards in advance.
P.5.3) They demonstrates the ability to make sound decisions in emergency and extraordinary situation scenarios.
P.5.4) They addresses passenger-related issues with an analytical approach and offers solutions.
P.5.5) They identifies violations of regulations and implements the appropriate reporting process.
P.5.6) They contributes to continuous improvement by using critical thinking skills in professional practices.
Competences (Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
P6) They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly.
P.6.1) They uses clear, understandable, and professional language in both booth and team communication.
P.6.2) They improves service quality by establishing effective communication with passengers.
P.6.3) In emergency situations, they exhibit clear, calm, and directive verbal communication.
P.6.4) They prepare professional reports, notifications, and forms accurately in writing.
P.6.5) They conduct announcements and information processes in accordance with rules of diction.
P.6.6) Demonstrates communication skills that are sensitive to cultural differences.
P7) As a team member, they take responsibility for solving complex and unforeseen problems encountered in applications related to their field.
P.7.1) The cabin crew acts in accordance with the division of labor within the team.
P.7.2) The team applies Team Resource Management (CRM) principles in practice.
P.7.3) It supports team coordination in both normal and extraordinary situations.
P.7.4) They assume leadership and follower roles as appropriate to the situation.
P.7.5) They demonstrate conflict management skills in team communication.
P.7.6) The team takes the appropriate action in situations that threaten flight safety.
P.7.7) To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes.
P.7.8) To be able to perform the necessary first aid interventions for passengers in case of health problems that may occur during the flight in accordance with the procedures. In this context, to learn basic first aid techniques and the use of in-cabin medical equipment.
P8) They have awareness of career management and lifelong learning issues.
P.8.1) They describes the career paths in the flight attendant profession.
P.8.2) They describes the certificates and training required for professional development.
P.8.3) They understand the importance of lifelong learning in professional sustainability.
P.8.4) They develops the ability to evaluate one's own professional competencies.
P.8.5) They gain an awareness of adapting to sectoral innovations.
P.8.6) They plan their careers with a sense of professional ethics and responsibility.
P9) It possesses social, scientific, cultural, and ethical values ​​in the stages of data collection, application, and dissemination of results related to its field.
P.9.1) They demonstrates ethical behavior in aviation.
P.9.2) They upholds the principles of passenger rights and respect for human dignity.
P.9.3) They provides services that are sensitive to cultural diversity.
P.9.4) They complies with information privacy and data protection principles.
P.9.5) They acts with a sense of social responsibility.
P.9.6) They demonstrate a fair and impartial approach in their professional practices.
P10) They use a foreign language to keep up with developments in their field and communicate with colleagues.
P.10.1) They uses aviation terminology correctly in a foreign language.
P.10.2) They understands aviation documents written in foreign languages.
P.10.3) He/She effectively establishes basic communication with foreign passengers.
P.10.4) The cabin crew makes announcements in a foreign language with correct pronunciation.
P.10.5) They explains emergency instructions in a foreign language.
P.10.6) They follow foreign resources for professional development.
P11) They are knowledgeable about the legislation and legal regulations related to civil aviation.
P.11.1) They defines the legislation published by the SHGM (General Directorate of Civil Aviation).
P.11.2) It explains the fundamental principles of ICAO, EASA, and IATA regulations.
P.11.3) They explains the legal responsibilities related to cabin crew services.
P.11.4) They identifies situations that violate regulations.
P.11.5) They explains how legal regulations contribute to flight safety.
P.11.6) They keeps track of current legislative changes.
P.11.7) They are familiar with the regulations regarding hazardous materials in aviation.
P.11.8) They are familiar with the types and varieties of hazardous materials.
P.11.9) They provides general mastery of international agreements in aviation.
P.11.10) Provides mastery of general legislation and terminology related to civil aviation.
P12) He/She is familiar with normal and emergency safety procedures.
P.12.1) They describes standard flight safety procedures.
P.12.2) They classifies types of emergencies.
P.12.3) It implements evacuation procedures based on scenarios.
P.12.4) They explains the operating principles of cabin equipment.
P.12.5) They operates the emergency communication chain correctly.
P.12.6) They understands the importance of safety culture and concept.
P.12.7) They explains emergency procedures.
P13) They understand the principles of aircraft flight, flight support systems, and their operating principles.
P.13.1) They explains the fundamental physics principles of flight.
P.13.2) They describes the aircraft's main systems.
P.13.3) It describes aircraft systems related to the cockpit.
P.13.3) They explains the operating principles of flight support systems.
P.13.5) They assesses the impact of system failures on cabin operations.
P.13.6) They uses basic system knowledge to communicate with the technical team.
P14) The ability to express oneself by making connections between at least two different courses outside one's field of study, thereby contributing to one's general knowledge.
P.14.1) Ability to identify the differences between different disciplines.
P.14.2) Ability to interpret the concept of lifelong learning.
P.14.3) The ability to compare national and international values ​​in art and design.
P.14.4) Ability to organize collaboration across different disciplines
P.14.5) Ability to explain topics related to lifelong learning.
P.14.6) Ability to design innovative applications using current approaches.
P15) Uses a foreign language at the general level of the European Language Portfolio A1-A1+.
P.15.1) Ability to use basic, fundamental expressions for everyday life.
P.15.2) Ability to comprehend frequently used expressions and sentences in listening and reading texts.
P.15.3) The ability to introduce oneself in social settings, and to ask and answer questions about personal information.
P.15.4) The ability to express one's own past, immediate surroundings, and events in simple written and spoken form.
P.15.5) The ability to fill out simple forms encountered in daily life and create short, simple notes.
P.15.6) The ability to read short and simple texts, and to understand basic content in written texts such as advertisements and posters.
P16) To be able to explain the process from the Ottoman Empire to the Republic of Türkiye in general terms and to determine its place within world history.
P.16.1) To be able to describe the political and social structure of the Ottoman Empire in broad strokes.
P.16.2) Ability to explain the motivational factors of the National Struggle period.
P.16.3) To be able to convey the process of the establishment of the Republic of Türkiye from different perspectives.
P.16.4) To be able to understand the fundamental driving forces behind Türkiye's political, socio-cultural, and socio-economic structure.
P.16.5) By analyzing the founding process of Türkiye and its place in world history, we can offer a broad perspective.
P.16.6) Ability to summarize the historical and social impacts of Türkiye's founding process and its geographical location.
P17) To understand the civilization to which our nation belongs, to act with professional ethics, and to possess a sense of social responsibility.
P.17.1) Possessing the fundamental principles of professional ethics and social responsibility.
P.17.2) To be able to reflect the importance of professional ethics and social responsibility in one's life.
P.17.3) Being able to act in accordance with professional ethics and a sense of social responsibility in working life.
P.17.4) To be able to carefully examine the concepts of professional ethics and social responsibility in the field.
P.17.5) Ability to develop ethical professional strategies for the problems they will encounter.
P.17.6) With an ethics that is not surrendered to material possessions, and the ability to evaluate the impact and consequences of social responsibility.
P18) To become proficient in identifying and correcting grammatical errors that may occur in the written and spoken forms of the Turkish language, producing meaningful speech texts with correct sentences, and using scientific research methods.
P.18.1) Ability to explain meaning and expression errors.
P.18.2) Ability to distinguish spelling rules, punctuation marks, and oral expression problems.
P.18.3) By correcting pronunciation and articulation problems, the ability to provide accurate and meaningful examples of topics in the language.
P.18.4) Ability to classify spelling and punctuation marks in the Turkish language.
P.18.5) The ability to correctly categorize spelling and punctuation marks in written, spoken, and argumentative forms of expression in the Turkish language.
P.18.6) To be able to understand scientific research methods (selection and delimitation of the topic and review of relevant sources), to have an idea about writing down research results, and to be able to select the right source.
P19) To create a healthy and safe working environment, they select and use appropriate methods and tools, along with information related to occupational health and safety, in solving the problems encountered.
P.19.1) To be able to explain the concept of occupational health and safety as a whole.
P.19.2) Ability to understand the interactions between work and human health.
P.19.3) Ability to identify workplace environmental factors in work-health relations.
P.19.4) Knowing what work-related illnesses are, how they occur, and their effects.
P.19.5) Ability to explain work-related illnesses and the measures to be taken to prevent occupational diseases.
P.19.6) Ability to identify and analyze risk factors in work environments and explain the necessary precautions to be taken.
P.19.7) Ability to understand accident formation theories and explain risk assessment standards.
P.19.8) Knowledge of legislation and legal responsibilities related to occupational health and safety.
P20) Students gain the ability to solve problems they encounter in their academic and professional lives by using information technologies effectively and efficiently.
P.20.1) Ability to define fundamental concepts of information technology and computer systems and explain the relationships between these concepts.
P.20.2) The ability to effectively use basic software applications (e.g., presentation software, etc.) and prepare professional documents using these tools.
P.20.3) Developing the ability to search for information, access information, and share information securely using internet and web technologies.
P.20.4) Being aware of and able to apply data security, ethics, and privacy principles.
P.20.6) Ability to write simple programs by understanding the basic logic of computer programming and algorithms.
P.20.6) Understanding the applications of information technologies in different disciplines and evaluating the potential impact of these technologies.