Civil Aviation Cabin Services

Course Code	Course Name	Year	Period	Semester	T+A+L	Credit	ECTS
03941002	Aviation Businesses	2	Spring	4	3+0+0	5	5

Course Type	Elective
Course Cycle	Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5)
Course Language	Turkish
Methods and Techniques	Lecture, Question and answer
Mode of Delivery	Face to Face
Prerequisites	-
Coordinator	-
Instructor(s)	Lect. Serap ERTEK
Instructor Assistant(s)	-

Name and Surname	Room	E-Mail Address	Internal	Meeting Hours
Lect. Serap ERTEK	T-223	[email protected]	7657	Friday

Basic Vocational Courses
Specialization / Field Courses	X
Support Courses
Transferable Skills Courses
Humanities, Communication and Management Skills Courses

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Program Learning Outcomes	Level
P1	To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services.	1
P2	To be able to master the main issues, theories, terminology and applications related to civil aviation cabin services.	4
P3	Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes.	1
P4	To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector.	1
P5	Nationally and internationally; to be knowledgeable about aircraft, aviation logistics, air cargo, tourism.	5
P6	To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation.	3
P7	To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight.	1

Upon the successful completion of this course, students will be able to:
No	Learning Outcomes	Outcome Relationship	Measurement Method **
O1	Mastering the concepts and civil aviation phases	P.1.1	1
O2	General knowledge of civil aviation related issues	P.2.3	5
O3	Following current trends in aviation	P.3.1	3
O4	To understand the duties, responsibilities and regulatory processes of international aviation organizations and to acquire the necessary knowledge and skills to carry out cabin service operations in accordance with these standards.	P.4.4	1
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7

Week	Topics
1	Historical process of Civil Air Transport Management and its businesses concepts from past to present
2	Features of the air transportation industry
3	Aviation Alphabet, Aircraft registration information.
4	Legal regulations governing institutions and organizations operating in the civil aviation sector
5	National and International organizations, and the rules and sanctions of these organizations
6	how airline companies are classified
7	the economic regulations affecting airline operations.
8	Management Organization of Airline Operations
9	Airlines, Ground Handling Companies, Representation Supervision Companies, Catering Companies.
10	Airport Operations
11	Aviation Training Enterprises
12	Air Transport Service Enterprises
13	Sport Aviation Enterprises
14	Air Taxi Companies

Resources

Aviation Business Book, Saldıraner Y, Ertek A, Semercioğlu H, et al, Nobel Academic Publishing, 2023

In-Term Studies	Quantity	Percentage
Attendance	-	-
Practice	-	-
Field Study	-	-
Homework	-	-
Presentation	-	-
Seminar	-	-
Quiz	-	-
Listening	-	-
Midterms	1	40 (%)
Final Exam	1	60 (%)
Total		100 (%)

	Quantity	Duration	Total Work Load
Course Week Number and Time	14	3	42
Out-of-Class Study Time (Pre-study, Library, Reinforcement)	14	3	42
Midterms	1	22	22
Quiz	0	0	0
Homework	1	10	10
Practice	0	0	0
Laboratory	0	0	0
Project	0	0	0
Workshop	0	0	0
Presentation/Seminar Preparation	0	0	0
Fieldwork	0	0	0
Final Exam	1	22	22
Other	0	0	0
Total Work Load:			138
Total Work Load / 30			4,60
Course ECTS Credits:			5

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Learning Outcomes	P1	P2	P3	P4
O1	Mastering the concepts and civil aviation phases	5	-	-	-
O2	General knowledge of civil aviation related issues	-	4	-	-
O3	Following current trends in aviation	-	-	1	-
O4	To understand the duties, responsibilities and regulatory processes of international aviation organizations and to acquire the necessary knowledge and skills to carry out cabin service operations in accordance with these standards.	-	-	-	2