Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03941001 | Special Jet Cabin Officer Duties and Responsibilities | 2026 | Spring | 4 | 3+0+0 | 5 | 5 |
| Course Type | Elective |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | - |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | Asst. Prof. Adile BEBEK YEŞİLKAYA |
| Instructor(s) | Asst. Prof. Adile BEBEK YEŞİLKAYA |
| Instructor Assistant(s) | - |
Course Content
This course covers an introduction to private jet cabin crew, the structure of business aviation, cabin crew duties and responsibilities, pre-flight preparation, equipment checks, safety and security procedures, the boarding process, VIP welcoming, service standards, galley and catering management, hygiene and presentation principles, management of passenger requests, confidentiality and customer relations, cockpit-cabin coordination, emergency responsibilities such as turbulence, smoke, decompression, and medical situations, post-flight procedures, reporting, professional ethics, and case studies.
Objectives of the Course
The aim of this course is to enable students to understand the duties, authority, and responsibilities of private jet cabin crew within the framework of business aviation operations. The course aims to provide knowledge about pre-flight, in-flight, and post-flight duties, safety and security responsibilities, VIP passenger service, personalized service, confidentiality, professional representation, cabin preparation, catering management, and the role of cabin crew in emergencies.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | X |
| Specialization / Field Courses | |
| Support Courses | |
| Transferable Skills Courses | X |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P1 | They acquire fundamental, up-to-date, and practical knowledge related to their profession. | 5 |
| P3 | They follow and effectively utilize current developments and practices in their profession. | 4 |
| P5 | They possess the ability to independently evaluate professional problems and issues with an analytical and critical approach and to propose solutions. | 4 |
| P6 | They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly. | 5 |
| P7 | As a team member, they take responsibility for solving complex and unforeseen problems encountered in applications related to their field. | 5 |
| P9 | It possesses social, scientific, cultural, and ethical values in the stages of data collection, application, and dissemination of results related to its field. | 4 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation. | P.1.2 | 1 |
| O2 | It lists and explains the pre-flight, in-flight, and post-flight cabin service processes. | P.1.3 | 1 |
| O3 | Matters Requiring Professional Communication and Operational Attention: | P.1.4 | 1 |
| O4 | It integrates current cabin service practices into operational processes. | P.3.2 | 1 |
| O5 | It develops preventive solutions by assessing potential risks and hazards in advance. | P.5.2 | 1 |
| O6 | They demonstrates the ability to make sound decisions in emergency and extraordinary situation scenarios. | P.5.3 | 1 |
| O7 | They improves service quality by establishing effective communication with passengers. | P.6.2 | 1 |
| O8 | The team applies Team Resource Management (CRM) principles in practice. | P.7.2 | 1 |
| O9 | They demonstrate conflict management skills in team communication. | P.7.5 | 1 |
| O10 | Recognizes and appropriately uses fundamental documents used in professional practice (OM, SOP, checklist, etc.). | P.1.6 | 1 |
| O11 | Demonstrates communication skills that are sensitive to cultural differences. | P.6.6 | 1 |
| O12 | It supports team coordination in both normal and extraordinary situations. | P.7.3 | 1 |
| O13 | They upholds the principles of passenger rights and respect for human dignity. | P.9.2 | 1 |
| O14 | They provides services that are sensitive to cultural diversity. | P.9.3 | 1 |
| O15 | They demonstrate a fair and impartial approach in their professional practices. | P.9.6 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | Introduction to private jet cabin crew profession, job description, and industry structure |
| 2 | Authority, responsibilities, and professional role of cabin crew in private jet operations |
| 3 | Pre-flight preparation, crew briefing, cabin preparation, and equipment checks |
| 4 | Safety, security duties, and normal operating procedures |
| 5 | Boarding process, passenger welcome, VIP protocol, and first impression management |
| 6 | Service standards, catering planning, and galley management in private jets |
| 7 | Catering, hygiene, presentation, table setting, and premium passenger expectations |
| 8 | In-flight cabin management, passenger requests, and personalized service |
| 9 | Special passengers, privacy, confidentiality, and customer relationship management |
| 10 | Turbulence, smoke, decompression, medical situations, and other emergency responsibilities |
| 11 | Crew coordination, cockpit-cabin communication, and decision-making during crises |
| 12 | Post-flight procedures, cabin reset, reporting, and follow-up processes |
| 13 | Professional ethics, representation, appearance, and conduct standards in business aviation |
| 14 | Evaluation of private jet cabin crew duties and responsibilities through case studies |
Textbook or Material
| Resources | Green, P. (2014). Want to be a VIP flight attendant? WB Candy Publishing. |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Laboratory | - | - |
| Practice | - | - |
| Field Study | - | - |
| Course Specific Internship (If Any) | - | - |
| Homework | - | - |
| Presentation | - | - |
| Projects | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 12 | 5 | 60 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 0 | 0 | 0 |
| Midterms | 4 | 4 | 16 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 0 | 0 | 0 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 4 | 3 | 12 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 88 | ||
| Total Work Load / 30 | 2,93 | ||
| Course ECTS Credits: | 3 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P1 | P3 | P5 | P6 | P7 | P9 |
|---|---|---|---|---|---|---|---|
| O1 | It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation. | 5 | 2 | 2 | 1 | 2 | 2 |
| O2 | It lists and explains the pre-flight, in-flight, and post-flight cabin service processes. | 5 | 3 | 2 | 2 | 3 | 2 |
| O3 | Matters Requiring Professional Communication and Operational Attention: | 5 | 3 | 3 | 1 | 4 | 2 |
| O4 | Recognizes and appropriately uses fundamental documents used in professional practice (OM, SOP, checklist, etc.). | 5 | 3 | 2 | 1 | 2 | 1 |
| O5 | It integrates current cabin service practices into operational processes. | 3 | 5 | 3 | 2 | 3 | 2 |
| O6 | It develops preventive solutions by assessing potential risks and hazards in advance. | 2 | 3 | 5 | 1 | 4 | 2 |
| O7 | They demonstrates the ability to make sound decisions in emergency and extraordinary situation scenarios. | 2 | 2 | 5 | 2 | 5 | 2 |
| O8 | They improves service quality by establishing effective communication with passengers. | 2 | 2 | 3 | 5 | 3 | 4 |
| O9 | Demonstrates communication skills that are sensitive to cultural differences. | 1 | 2 | 2 | 5 | 2 | 5 |
| O10 | The team applies Team Resource Management (CRM) principles in practice. | 2 | 3 | 3 | 2 | 5 | 2 |
| O11 | It supports team coordination in both normal and extraordinary situations. | 2 | 2 | 3 | 2 | 5 | 2 |
| O12 | They demonstrate conflict management skills in team communication. | 1 | 1 | 3 | 4 | 5 | 2 |
| O13 | They upholds the principles of passenger rights and respect for human dignity. | 1 | 1 | 2 | 3 | 2 | 5 |
| O14 | They provides services that are sensitive to cultural diversity. | 1 | 2 | 2 | 4 | 2 | 5 |
| O15 | They demonstrate a fair and impartial approach in their professional practices. | 2 | 1 | 3 | 3 | 2 | 5 |