Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03940002 | Diction and Announcement Techniques | 2 | Spring | 4 | 1+1+0 | 3 | 3 |
| Course Type | Compulsory |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | Explanation - application |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | - |
| Instructor(s) | Lect. Serap ERTEK |
| Instructor Assistant(s) | - |
Course Instructor(s)
| Name and Surname | Room | E-Mail Address | Internal | Meeting Hours |
|---|---|---|---|---|
| Lect. Serap ERTEK | C-123 | [email protected] | 7657 | Friday |
| Asst. Prof. Adile BEBEK YEŞİLKAYA | T-223 | [email protected] | 7963 | Friday |
Course Content
Announcement rules Points to Consider When Making Announcements, Announcements required for special situations on board the aircraft and normal flight procedures.
Objectives of the Course
Learning announcement techniques, announcement order, matters to be considered when making announcements, etc.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | X |
| Specialization / Field Courses | X |
| Support Courses | |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P6 | They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly. | 5 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | They uses clear, understandable, and professional language in both booth and team communication. | P.6.1 | 1,7 |
| O2 | They improves service quality by establishing effective communication with passengers. | P.6.2 | 1,7 |
| O3 | In emergency situations, they exhibit clear, calm, and directive verbal communication. | P.6.3 | 1,7 |
| O4 | They conduct announcements and information processes in accordance with rules of diction. | P.6.5 | 1,7 |
| O5 | They explains emergency instructions in a foreign language. | P.10.5 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | ANOUNCE ETCNIQUES |
| 2 | ANOUNCE TECNIQUES |
| 3 | ANOUNCE TECNIQUES |
| 4 | Passenger Boarding Acceleration Announcement, Push-Back Warning Announcement, Pre-Departure Information Announcement |
| 5 | Transfer Announcements |
| 6 | Doctor Announcement, Turbulence, Refuelling While Passengers Are on Board, |
| 7 | Ticket and Passport Control, Passenger Boarding the Wrong Flight/Declining to Fly |
| 9 | Priority Disembarkation of Sick Passengers |
| 10 | Pest Control (Spraying) Announcement,Service Announcements |
| 11 | Announcement to Speed Up Passenger Disembarkation |
| 12 | Third Language Announcements |
| 13 | In-flight entertainment announcements (Wi-Fi, internet) |
| 14 | Emergency Announcements |
Textbook or Material
| Resources | A Guide to Diction and Effective Speaking, General Directorate of Civil Aviation CIRCULAR ON PASSENGER ANNOUNCEMENTS |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Laboratory | - | - |
| Practice | - | - |
| Field Study | - | - |
| Course Specific Internship (If Any) | - | - |
| Homework | - | - |
| Presentation | - | - |
| Projects | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 2 | 28 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 14 | 2 | 28 |
| Midterms | 1 | 3 | 3 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 14 | 2 | 28 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 0 | 0 | 0 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 3 | 3 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 90 | ||
| Total Work Load / 30 | 3 | ||
| Course ECTS Credits: | 3 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P6 | P10 |
|---|---|---|---|
| O1 | They uses clear, understandable, and professional language in both booth and team communication. | 4 | 5 |
| O2 | They improves service quality by establishing effective communication with passengers. | 3 | 3 |
| O3 | In emergency situations, they exhibit clear, calm, and directive verbal communication. | 5 | 5 |
| O4 | They conduct announcements and information processes in accordance with rules of diction. | 5 | 5 |
| O5 | They explains emergency instructions in a foreign language. | 4 | 4 |