Civil Aviation Cabin Services

Course Code	Course Name	Year	Period	Semester	T+A+L	Credit	ECTS
03940002	Diction and Announcement Techniques	2	Spring	4	1+1+0	3	3

Course Type	Compulsory
Course Cycle	Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5)
Course Language	Turkish
Methods and Techniques	-
Mode of Delivery	Face to Face
Prerequisites	-
Coordinator	-
Instructor(s)	Lect. Ayça MEZDE
Instructor Assistant(s)	-

Name and Surname	Room	E-Mail Address	Internal	Meeting Hours
Lect. Ayça MEZDE	T-223	[email protected]	7963	Friday

Basic Vocational Courses	X
Specialization / Field Courses	X
Support Courses
Transferable Skills Courses
Humanities, Communication and Management Skills Courses

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Program Learning Outcomes	Level
P1	To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services.	5
P2	To be able to master the main issues, theories, terminology and applications related to civil aviation cabin services.	4
P3	Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes.	5
P4	To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector.	5
P5	Nationally and internationally; to be knowledgeable about aircraft, aviation logistics, air cargo, tourism.	5
P6	To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation.	5
P7	To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight.	1

Upon the successful completion of this course, students will be able to:
No	Learning Outcomes	Outcome Relationship	Measurement Method **
O1	Matters Requiring Professional Communication and Operational Attention:	P.1.4	1
O2		P.2.2	1
O3	Acquisition of Cabin Crew Operations	P.2.5	1
O4	To develop the ability of cabin crew to inform and guide passengers by using a clear, understandable and professional tone in the announcements they make during the flight. To be able to implement emergency announcements in accordance with the procedures.	P.7.1	1
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7

Week	Topics
1	ANOUNCE ETCNIQUES
2	ANOUNCE TECNIQUES
3	ANOUNCE TECNIQUES
4	ANOUNCE TYPES
5	ANOUNCE TECNIQUES
6	ANOUNCEMENTS
7	ANOUNCEMENTS
9	REVIEW
10	ANOUNCEMENTS
11	ANOUNCEMENTS
12	ANOUNCEMENTS
13	ANOUNCEMENTS
14	REVIEW

In-Term Studies	Quantity	Percentage
Attendance	-	-
Practice	-	-
Field Study	-	-
Homework	-	-
Presentation	-	-
Seminar	-	-
Quiz	-	-
Listening	-	-
Midterms	1	40 (%)
Final Exam	1	60 (%)
Total		100 (%)

	Quantity	Duration	Total Work Load
Course Week Number and Time	14	4	56
Out-of-Class Study Time (Pre-study, Library, Reinforcement)	0	0	0
Midterms	0	0	0
Quiz	0	0	0
Homework	0	0	0
Practice	0	0	0
Laboratory	0	0	0
Project	0	0	0
Workshop	0	0	0
Presentation/Seminar Preparation	0	0	0
Fieldwork	0	0	0
Final Exam	3	4	12
Other	3	4	12
Total Work Load:			80
Total Work Load / 30			2,67
Course ECTS Credits:			3

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Learning Outcomes	P1	P2	P7
O1	Matters Requiring Professional Communication and Operational Attention:	1	-	-
O2	Sivil havacılık kabin hizmetlerindeki uygulamalara hakim olmak	-	1	-
O3	Acquisition of Cabin Crew Operations	-	1	-
O4	To develop the ability of cabin crew to inform and guide passengers by using a clear, understandable and professional tone in the announcements they make during the flight. To be able to implement emergency announcements in accordance with the procedures.	-	-	1