Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03931011 | Aviation Business Management | 2 | Autumn | 3 | 3+0+0 | 5 | 5 |
| Course Type | Elective |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | - |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | Lect. Sinan ÇİZMECİOĞLU |
| Instructor(s) | Asst. Prof. Sinan ÇİZMECİOĞLU |
| Instructor Assistant(s) | - |
Course Content
It begins with the introduction of business structures and types in the aviation industry and provides a detailed treatment of management functions (planning, organization, execution and control).
Objectives of the Course
It aims to introduce the basic principles of business management in the aviation sector and to provide the ability to develop management strategies appropriate to the dynamics of the sector. It is aimed to teach students the structure, management processes and sectoral characteristics of aviation companies.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | |
| Specialization / Field Courses | X |
| Support Courses | X |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P1 | To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services. | 3 |
| P2 | To be able to master the main issues, theories, terminology and applications related to civil aviation cabin services. | 3 |
| P3 | Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes. | 4 |
| P4 | To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector. | 4 |
| P5 | Nationally and internationally; to be knowledgeable about aircraft, aviation logistics, air cargo, tourism. | 5 |
| P6 | To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation. | 4 |
| P7 | To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight. | 2 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | Mastering the concepts and civil aviation phases | P.1.1 | 1 |
| O2 | Acquisition of theoretical concepts | P.1.2 | 1 |
| O3 | Acquisition of verbal and written terminology that will be encountered in flights | P.1.3 | 1 |
| O4 | Matters Requiring Professional Communication and Operational Attention: | P.1.4 | 1 |
| O5 | Effective use of civil aviation terminology | P.2.1 | 1 |
| O6 | General knowledge of civil aviation related issues | P.2.3 | 1 |
| O7 | Following developments in national and international airlines and analyzing trends | P.3.2 | 1,2 |
| O8 | To learn the legal regulations regarding passenger rights in international agreements and to be informed about the practices aimed at protecting the rights of passengers. | P.4.2 | 1 |
| O9 | To learn the relationships between sectors related to civil aviation, such as aviation logistics, tourism, air cargo and transportation, and to integrate this information into cabin services processes. | P.5.2 | 1 |
| O10 | To learn the duties and responsibilities of cabin crew in passenger safety, emergency management and service processes and to ensure legal compliance in practices. | P.6.1 | 1 |
| O11 | To develop the ability of cabin crew to inform and guide passengers by using a clear, understandable and professional tone in the announcements they make during the flight. To be able to implement emergency announcements in accordance with the procedures. | P.7.1 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | General introduction to the aviation sector |
| 2 | Aviation businesses and types |
| 3 | Management functions |
| 4 | Operational process management |
| 5 | Human resources management |
| 6 | Financial management and financial analysis |
| 7 | Midterm exam and general evaluation |
| 8 | Crisis management and risk analysis |
| 9 | Sustainability and innovation management |
| 10 | International aviation management |
| 11 | Competition strategies and marketing |
| 12 | Logistics and supply chain in aviation |
| 13 | Future trends and digitalization |
| 14 | General evaluation |
Textbook or Material
| Resources | Doganis, Rigas. The Airline Business in the 21st Century. |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Practice | - | - |
| Field Study | - | - |
| Homework | - | - |
| Presentation | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 3 | 42 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 38 | 1 | 38 |
| Midterms | 1 | 30 | 30 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 0 | 0 | 0 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 40 | 40 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 150 | ||
| Total Work Load / 30 | 5 | ||
| Course ECTS Credits: | 5 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P1 | P2 | P3 | P4 | P5 | P6 | P7 |
|---|---|---|---|---|---|---|---|---|
| O1 | Mastering the concepts and civil aviation phases | 5 | - | - | - | - | - | - |
| O2 | Acquisition of theoretical concepts | 5 | - | - | - | - | - | - |
| O3 | Acquisition of verbal and written terminology that will be encountered in flights | 5 | - | - | - | - | - | - |
| O4 | Matters Requiring Professional Communication and Operational Attention: | 3 | - | - | - | - | - | - |
| O5 | Effective use of civil aviation terminology | - | 3 | - | - | - | - | - |
| O6 | General knowledge of civil aviation related issues | - | 4 | - | - | - | - | - |
| O7 | Following developments in national and international airlines and analyzing trends | - | - | 4 | - | - | - | - |
| O8 | To learn the legal regulations regarding passenger rights in international agreements and to be informed about the practices aimed at protecting the rights of passengers. | - | - | - | 5 | - | - | - |
| O9 | To learn the relationships between sectors related to civil aviation, such as aviation logistics, tourism, air cargo and transportation, and to integrate this information into cabin services processes. | - | - | - | - | 5 | - | - |
| O10 | To learn the duties and responsibilities of cabin crew in passenger safety, emergency management and service processes and to ensure legal compliance in practices. | - | - | - | - | - | 3 | - |
| O11 | To develop the ability of cabin crew to inform and guide passengers by using a clear, understandable and professional tone in the announcements they make during the flight. To be able to implement emergency announcements in accordance with the procedures. | - | - | - | - | - | - | 1 |