Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03931011 | Aviation Business Management | 2 | Autumn | 3 | 3+0+0 | 5 | 5 |
| Course Type | Elective |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | - |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | Lect. Sinan ÇİZMECİOĞLU |
| Instructor(s) | Lect. Serap ERTEK |
| Instructor Assistant(s) | - |
Course Content
It begins with the introduction of business structures and types in the aviation industry and provides a detailed treatment of management functions (planning, organization, execution and control).
Objectives of the Course
It aims to introduce the basic principles of business management in the aviation sector and to provide the ability to develop management strategies appropriate to the dynamics of the sector. It is aimed to teach students the structure, management processes and sectoral characteristics of aviation companies.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | |
| Specialization / Field Courses | X |
| Support Courses | X |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P1 | They acquire fundamental, up-to-date, and practical knowledge related to their profession. | 3 |
| P2 | They gain knowledge about occupational health and safety, environmental awareness, and quality processes. | 3 |
| P3 | They follow and effectively utilize current developments and practices in their profession. | 4 |
| P4 | He/She effectively uses information technologies (software, programs, animation, etc.) related to his/her profession. | 4 |
| P5 | They possess the ability to independently evaluate professional problems and issues with an analytical and critical approach and to propose solutions. | 5 |
| P6 | They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly. | 4 |
| P7 | As a team member, they take responsibility for solving complex and unforeseen problems encountered in applications related to their field. | 2 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector. | P.1.1 | 1 |
| O2 | It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation. | P.1.2 | 1 |
| O3 | It lists and explains the pre-flight, in-flight, and post-flight cabin service processes. | P.1.3 | 1 |
| O4 | Matters Requiring Professional Communication and Operational Attention: | P.1.4 | 1 |
| O5 | Understands and implements occupational health and safety standards. | P.2.1 | 1 |
| O6 | Analyzes and improves quality management processes. | P.2.3 | 1 |
| O7 | It integrates current cabin service practices into operational processes. | P.3.2 | 1,2 |
| O8 | They effectively uses digital flight documents and electronic manuals. | P.4.2 | 1 |
| O9 | It develops preventive solutions by assessing potential risks and hazards in advance. | P.5.2 | 1 |
| O10 | They uses clear, understandable, and professional language in both booth and team communication. | P.6.1 | 1 |
| O11 | The cabin crew acts in accordance with the division of labor within the team. | P.7.1 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | General introduction to the aviation sector |
| 2 | Aviation businesses and types |
| 3 | Management functions |
| 4 | Operational process management |
| 5 | Human resources management |
| 6 | Financial management and financial analysis |
| 7 | Midterm exam and general evaluation |
| 8 | Crisis management and risk analysis |
| 9 | Sustainability and innovation management |
| 10 | International aviation management |
| 11 | Competition strategies and marketing |
| 12 | Logistics and supply chain in aviation |
| 13 | Future trends and digitalization |
| 14 | General evaluation |
Textbook or Material
| Resources | Doganis, Rigas. The Airline Business in the 21st Century. |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Laboratory | - | - |
| Practice | - | - |
| Field Study | - | - |
| Course Specific Internship (If Any) | - | - |
| Homework | - | - |
| Presentation | - | - |
| Projects | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 3 | 42 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 38 | 1 | 38 |
| Midterms | 1 | 30 | 30 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 0 | 0 | 0 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 40 | 40 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 150 | ||
| Total Work Load / 30 | 5 | ||
| Course ECTS Credits: | 5 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P1 | P2 | P3 | P4 | P5 | P6 | P7 |
|---|---|---|---|---|---|---|---|---|
| O1 | It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector. | 5 | - | - | - | - | - | - |
| O2 | It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation. | 5 | - | - | - | - | - | - |
| O3 | It lists and explains the pre-flight, in-flight, and post-flight cabin service processes. | 5 | - | - | - | - | - | - |
| O4 | Matters Requiring Professional Communication and Operational Attention: | 3 | - | - | - | - | - | - |
| O5 | Understands and implements occupational health and safety standards. | - | 3 | - | - | - | - | - |
| O6 | Analyzes and improves quality management processes. | - | 4 | - | - | - | - | - |
| O7 | It integrates current cabin service practices into operational processes. | - | - | 4 | - | - | - | - |
| O8 | They effectively uses digital flight documents and electronic manuals. | - | - | - | 5 | - | - | - |
| O9 | It develops preventive solutions by assessing potential risks and hazards in advance. | - | - | - | - | 5 | - | - |
| O10 | They uses clear, understandable, and professional language in both booth and team communication. | - | - | - | - | - | 3 | - |
| O11 | The cabin crew acts in accordance with the division of labor within the team. | - | - | - | - | - | - | 1 |