Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03931010 | Ticket Sales Reservation Systems in Aviation | 2 | Autumn | 3 | 3+0+0 | 5 | 5 |
| Course Type | Elective |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | Anlatım Soru- Cevap |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | Asst. Prof. Adile BEBEK YEŞİLKAYA |
| Instructor(s) | Asst. Prof. Adile BEBEK YEŞİLKAYA |
| Instructor Assistant(s) | - |
Course Content
This course covers an introduction to airline reservation and ticket sales systems, basic concepts in air transportation, computerized reservation systems, CRS and GDS structures, journey and flight types, fare concepts, passenger reservation, PNR structure, ticket types, e-ticket applications, ticket and coupon status codes, booking classes, fare rules, sales agreements, accountable documents, ticket issuance procedures, passenger transportation rules, rebooking, cancellation, refund, reissue procedures, special passenger requests, ancillary reservation procedures, applications in reservation and ticketing systems, and the examination of current developments.
Objectives of the Course
The aim of this course is to enable students to understand the basic concepts, functioning, and application processes of airline ticket sales and reservation systems. Within the scope of the course, it is aimed to provide knowledge about reservation, ticketing, fare structures, PNR creation, e-ticket procedures, coupon statuses, sales agreements, changes, cancellations, refunds, and the use of computerized reservation systems. In addition, the course aims to help students become familiar with the terminology used in airline reservation and ticketing, evaluate current system applications, and use technology-supported processes in professional practice.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | |
| Specialization / Field Courses | X |
| Support Courses | |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P1 | They acquire fundamental, up-to-date, and practical knowledge related to their profession. | 4 |
| P3 | They follow and effectively utilize current developments and practices in their profession. | 2 |
| P4 | He/She effectively uses information technologies (software, programs, animation, etc.) related to his/her profession. | 1 |
| P5 | They possess the ability to independently evaluate professional problems and issues with an analytical and critical approach and to propose solutions. | 4 |
| P6 | They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly. | 2 |
| P8 | They have awareness of career management and lifelong learning issues. | 2 |
| P9 | It possesses social, scientific, cultural, and ethical values in the stages of data collection, application, and dissemination of results related to its field. | 2 |
| P10 | They use a foreign language to keep up with developments in their field and communicate with colleagues. | 4 |
| P20 | Students gain the ability to solve problems they encounter in their academic and professional lives by using information technologies effectively and efficiently. | 5 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector. | P.1.1 | |
| O2 | They uses information technology to create professional reports and documentation. | P.4.3 | 1 |
| O3 | They improves service quality by establishing effective communication with passengers. | P.6.2 | 1 |
| O4 | It monitors current developments, technological innovations, and operational changes in the field of civil aviation. | P.1.5 | |
| O5 | They use information technology to find solutions to professional problems. | P.4.6 | 1 |
| O6 | They contributes to continuous improvement by using critical thinking skills in professional practices. | P.5.6 | 1 |
| O7 | They develops the ability to evaluate one's own professional competencies. | P.8.4 | 1 |
| O8 | They gain an awareness of adapting to sectoral innovations. | P.8.5 | 1 |
| O9 | They complies with information privacy and data protection principles. | P.9.4 | 1 |
| O10 | They demonstrate a fair and impartial approach in their professional practices. | P.9.6 | 1 |
| O11 | They uses aviation terminology correctly in a foreign language. | P.10.1 | 1 |
| O12 | They understands aviation documents written in foreign languages. | P.10.2 | 1 |
| O13 | Ability to define fundamental concepts of information technology and computer systems and explain the relationships between these concepts. | P.20.1 | 1 |
| O14 | Developing the ability to search for information, access information, and share information securely using internet and web technologies. | P.20.3 | 1 |
| O15 | Being aware of and able to apply data security, ethics, and privacy principles. | P.20.4 | 1 |
| O16 | Ability to write simple programs by understanding the basic logic of computer programming and algorithms. | P.20.6 | |
| O17 | Understanding the applications of information technologies in different disciplines and evaluating the potential impact of these technologies. | P.20.6 | |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | Introduction to airline reservation and ticket sales systems |
| 2 | Basic concepts in air transportation and the importance of reservation and ticketing |
| 3 | Computerized reservation systems, CRS, GDS, and distribution structure |
| 4 | Reservation and ticket sales types, B2B, B2C and C2C concepts and details |
| 5 | Journey types, flight types, and basic fare concepts |
| 6 | Basic ticketing terms, ticket types, and e-ticket structure |
| 7 | Ticket and coupon status codes, booking classes, and fare rules |
| 8 | Airline ticket sales agreements and accountable documents |
| 9 | Ticket issuance procedures and passenger transportation rules |
| 10 | Rebooking, cancellation, refund, and reissue procedures |
| 11 | Special passenger requests, special service records, and ancillary reservation procedures |
| 12 | Applications in Amadeus or similar reservation systems |
| 13 | Examination of reservation, ticketing, and reporting processes through case studies |
| 14 | Current practices in airline reservation and ticket sales systems |
Textbook or Material
| Resources | Yasar, S. (2010). Reservation and Ticket Sales. Istanbul: Istanbul University Publications. |
| Yasar, S. (2010). Reservation and Ticket Sales. Istanbul: Istanbul University Publications. | |
| Yasar, S. (2010). Reservation and Ticket Sales. Istanbul: Istanbul University Publications. |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Laboratory | - | - |
| Practice | - | - |
| Field Study | - | - |
| Course Specific Internship (If Any) | - | - |
| Homework | - | - |
| Presentation | - | - |
| Projects | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 3 | 42 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 14 | 2 | 28 |
| Midterms | 1 | 14 | 14 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 0 | 0 | 0 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 14 | 14 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 98 | ||
| Total Work Load / 30 | 3,27 | ||
| Course ECTS Credits: | 3 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P1 | P4 | P5 | P6 | P8 | P9 | P10 | P20 |
|---|---|---|---|---|---|---|---|---|---|
| O1 | It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector. | 5 | 2 | 2 | 2 | 2 | 2 | 2 | 3 |
| O2 | It monitors current developments, technological innovations, and operational changes in the field of civil aviation. | 4 | 3 | 2 | 2 | 3 | 2 | 2 | 3 |
| O3 | They uses information technology to create professional reports and documentation. | 3 | 5 | 3 | 2 | 2 | 2 | 2 | 5 |
| O4 | They use information technology to find solutions to professional problems. | 3 | 5 | 4 | 2 | 2 | 2 | 2 | 5 |
| O5 | They contributes to continuous improvement by using critical thinking skills in professional practices. | 3 | 4 | 5 | 2 | 3 | 2 | 2 | 3 |
| O6 | They improves service quality by establishing effective communication with passengers. | 3 | 2 | 3 | 5 | 3 | 3 | 3 | 2 |
| O7 | They develops the ability to evaluate one's own professional competencies. | 3 | 2 | 2 | 2 | 5 | 2 | 2 | 2 |
| O8 | They gain an awareness of adapting to sectoral innovations. | 3 | 3 | 2 | 1 | 5 | 1 | 2 | 3 |
| O9 | They complies with information privacy and data protection principles. | 1 | 3 | 1 | 1 | 1 | 4 | 1 | 5 |
| O10 | They demonstrate a fair and impartial approach in their professional practices. | 2 | 1 | 2 | 2 | 1 | 5 | 1 | 1 |
| O11 | They uses aviation terminology correctly in a foreign language. | 2 | 2 | 1 | 2 | 1 | 1 | 5 | 2 |
| O12 | They understands aviation documents written in foreign languages. | 2 | 1 | 1 | 1 | 1 | 1 | 5 | 2 |
| O13 | Ability to define fundamental concepts of information technology and computer systems and explain the relationships between these concepts. | 2 | 5 | 2 | 1 | 1 | 1 | 1 | 5 |
| O14 | Developing the ability to search for information, access information, and share information securely using internet and web technologies. | 2 | 4 | 2 | 1 | 1 | 3 | 1 | 5 |
| O15 | Being aware of and able to apply data security, ethics, and privacy principles. | 1 | 3 | 1 | 1 | 1 | 5 | 1 | 5 |
| O16 | Understanding the applications of information technologies in different disciplines and evaluating the potential impact of these technologies. | 2 | 4 | 2 | 1 | 2 | 1 | 1 | 5 |
| O17 | Ability to write simple programs by understanding the basic logic of computer programming and algorithms. | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 3 |