Civil Aviation Cabin Services

Course Code	Course Name	Year	Period	Semester	T+A+L	Credit	ECTS
03931010	Ticket Sales Reservation Systems in Aviation	2	Autumn	3	3+0+0	5	5

Course Type	Elective
Course Cycle	Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5)
Course Language	Turkish
Methods and Techniques	Lecture Question-Answer
Mode of Delivery	Face to Face
Prerequisites	-
Coordinator	Lect. Serap ERTEK
Instructor(s)	Lect. Serap ERTEK
Instructor Assistant(s)	-

Basic Vocational Courses
Specialization / Field Courses	X
Support Courses
Transferable Skills Courses
Humanities, Communication and Management Skills Courses

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Program Learning Outcomes	Level
P1	To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services.	5
P2	To be able to master the main issues, theories, terminology and applications related to civil aviation cabin services.	4
P3	Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes.	1
P4	To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector.	1
P5	Nationally and internationally; to be knowledgeable about aircraft, aviation logistics, air cargo, tourism.	1
P6	To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation.	2
P7	To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight.	1

Upon the successful completion of this course, students will be able to:
No	Learning Outcomes	Outcome Relationship	Measurement Method **
O1	Acquisition of theoretical concepts	P.1.2	1
O2	Acquisition of verbal and written terminology that will be encountered in flights	P.1.3	1
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7

Week	Topics
1	Importance of ticketing, definitions, concepts and details
2	The concept of reservation, its importance and types
3	Concepts used in reservation and ticketing
4	Reservation and ticket sales types, B2B, B2C and C2C concepts and details
5	Introduction to ticketing
6	Ticketing procedures and documents used in sales
7	Special circumstances in ticketing and reservation, cancellation and delayed flight
8	Introduction to Sejour and Paximum (B2C) systems, concepts and applications
9	Creating a user in the Sejour program and creating a voucher for the ticket-defined passenger-1
10	Creating a user in the Sejour program and creating a voucher for the ticket-defined passenger-2
11	Creating a user in the Sejour program and creating a voucher for the ticket-defined passenger-3
12	Creating a user in the Sejour program and creating a voucher for the ticket-defined passenger-4
13	Creating a user in the Sejour program and creating a voucher for the ticket-defined passenger-5
14	Creating a user in the Sejour program and creating a voucher for the ticket-defined passenger-6

Resources	Yasar, S. (2010). Reservation and Ticket Sales. Istanbul: Istanbul University Publications.
	Yasar, S. (2010). Reservation and Ticket Sales. Istanbul: Istanbul University Publications.
	Yasar, S. (2010). Reservation and Ticket Sales. Istanbul: Istanbul University Publications.

In-Term Studies	Quantity	Percentage
Attendance	-	-
Practice	-	-
Field Study	-	-
Homework	-	-
Presentation	-	-
Seminar	-	-
Quiz	-	-
Listening	-	-
Midterms	1	40 (%)
Final Exam	1	60 (%)
Total		100 (%)

	Quantity	Duration	Total Work Load
Course Week Number and Time	14	3	42
Out-of-Class Study Time (Pre-study, Library, Reinforcement)	14	2	28
Midterms	1	14	14
Quiz	0	0	0
Homework	0	0	0
Practice	0	0	0
Laboratory	0	0	0
Project	0	0	0
Workshop	0	0	0
Presentation/Seminar Preparation	0	0	0
Fieldwork	0	0	0
Final Exam	1	14	14
Other	0	0	0
Total Work Load:			98
Total Work Load / 30			3,27
Course ECTS Credits:			3

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Learning Outcomes	P1
O1	Acquisition of theoretical concepts	5
O2	Acquisition of verbal and written terminology that will be encountered in flights	5