Civil Aviation Cabin Services

Course Code	Course Name	Year	Period	Semester	T+A+L	Credit	ECTS
03931010	Ticket Sales Reservation Systems in Aviation	2	Autumn	3	3+0+0	5	5

Course Type	Elective
Course Cycle	Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5)
Course Language	Turkish
Methods and Techniques	Anlatım Soru- Cevap
Mode of Delivery	Face to Face
Prerequisites	-
Coordinator	Lect. Serap ERTEK
Instructor(s)	Asst. Prof. Adile BEBEK YEŞİLKAYA
Instructor Assistant(s)	-

Basic Vocational Courses
Specialization / Field Courses	X
Support Courses
Transferable Skills Courses
Humanities, Communication and Management Skills Courses

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Program Learning Outcomes	Level
P1	They acquire fundamental, up-to-date, and practical knowledge related to their profession.	5
P2	They gain knowledge about occupational health and safety, environmental awareness, and quality processes.	4
P3	They follow and effectively utilize current developments and practices in their profession.	1
P4	He/She effectively uses information technologies (software, programs, animation, etc.) related to his/her profession.	1
P5	They possess the ability to independently evaluate professional problems and issues with an analytical and critical approach and to propose solutions.	1
P6	They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly.	2
P7	As a team member, they take responsibility for solving complex and unforeseen problems encountered in applications related to their field.	1

Upon the successful completion of this course, students will be able to:
No	Learning Outcomes	Outcome Relationship	Measurement Method **
O1	It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation.	P.1.2	1
O2	It lists and explains the pre-flight, in-flight, and post-flight cabin service processes.	P.1.3	1
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7

Week	Topics
1	Importance of ticketing, definitions, concepts and details
2	The concept of reservation, its importance and types
3	Concepts used in reservation and ticketing
4	Reservation and ticket sales types, B2B, B2C and C2C concepts and details
5	Introduction to ticketing
6	Ticketing procedures and documents used in sales
7	Special circumstances in ticketing and reservation, cancellation and delayed flight
8	Introduction to Sejour and Paximum (B2C) systems, concepts and applications
9	Creating a user in the Sejour program and creating a voucher for the ticket-defined passenger-1
10	Creating a user in the Sejour program and creating a voucher for the ticket-defined passenger-2
11	Creating a user in the Sejour program and creating a voucher for the ticket-defined passenger-3
12	Creating a user in the Sejour program and creating a voucher for the ticket-defined passenger-4
13	Creating a user in the Sejour program and creating a voucher for the ticket-defined passenger-5
14	Creating a user in the Sejour program and creating a voucher for the ticket-defined passenger-6

Resources	Yasar, S. (2010). Reservation and Ticket Sales. Istanbul: Istanbul University Publications.
	Yasar, S. (2010). Reservation and Ticket Sales. Istanbul: Istanbul University Publications.
	Yasar, S. (2010). Reservation and Ticket Sales. Istanbul: Istanbul University Publications.

In-Term Studies	Quantity	Percentage
Attendance	-	-
Laboratory	-	-
Practice	-	-
Field Study	-	-
Course Specific Internship (If Any)	-	-
Homework	-	-
Presentation	-	-
Projects	-	-
Seminar	-	-
Quiz	-	-
Listening	-	-
Midterms	1	40 (%)
Final Exam	1	60 (%)
Total		100 (%)

	Quantity	Duration	Total Work Load
Course Week Number and Time	14	3	42
Out-of-Class Study Time (Pre-study, Library, Reinforcement)	14	2	28
Midterms	1	14	14
Quiz	0	0	0
Homework	0	0	0
Practice	0	0	0
Laboratory	0	0	0
Project	0	0	0
Workshop	0	0	0
Presentation/Seminar Preparation	0	0	0
Fieldwork	0	0	0
Final Exam	1	14	14
Other	0	0	0
Total Work Load:			98
Total Work Load / 30			3,27
Course ECTS Credits:			3

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Learning Outcomes	P1
O1	It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation.	5
O2	It lists and explains the pre-flight, in-flight, and post-flight cabin service processes.	5