Civil Aviation Cabin Services

Course Code	Course Name	Year	Period	Semester	T+A+L	Credit	ECTS
03931009	Personal Development Care and Image Management	2	Autumn	3	3+0+0	5	5

Course Type	Elective
Course Cycle	Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5)
Course Language	Turkish
Methods and Techniques	-
Mode of Delivery	Face to Face
Prerequisites	-
Coordinator	-
Instructor(s)	Asst. Prof. Adile BEBEK YEŞİLKAYA
Instructor Assistant(s)	-

Name and Surname	Room	E-Mail Address	Internal	Meeting Hours
Asst. Prof. Adile BEBEK YEŞİLKAYA	C BLOK-C127	[email protected]	7458

Basic Vocational Courses
Specialization / Field Courses
Support Courses	X
Transferable Skills Courses
Humanities, Communication and Management Skills Courses

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Program Learning Outcomes	Level
P1	They acquire fundamental, up-to-date, and practical knowledge related to their profession.	4
P5	They possess the ability to independently evaluate professional problems and issues with an analytical and critical approach and to propose solutions.	4
P6	They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly.	1

Upon the successful completion of this course, students will be able to:
No	Learning Outcomes	Outcome Relationship	Measurement Method **
O1	They uses clear, understandable, and professional language in both booth and team communication.	P.6.1
O2	They improves service quality by establishing effective communication with passengers.	P.6.2
O3	In emergency situations, they exhibit clear, calm, and directive verbal communication.	P.6.3
O4	Demonstrates communication skills that are sensitive to cultural differences.	P.6.6
O5	Being able to act in accordance with professional ethics and a sense of social responsibility in working life.	P.17.3
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7

Week	Topics
1	Introduction to personal development, care, and image management
2	Self-awareness, self-confidence, and professional presence
3	Professional image, first impressions, and corporate representation
4	Principles of personal hygiene and care, cleanliness, order, and self-care in professional life
5	The effects of healthy lifestyle habits on appearance and job performance, sleep, stress, and daily balance
6	Basic principles of skin, hair, and general body care
7	Clothing, professional appearance, and developing a suitable personal style
8	Uniform use, professional representation, and key points to consider in appearance
9	Hair styling, makeup, use of accessories, and professional balance
10	Correct posture, walking, body control, and confident appearance
11	Professionalism in body language, facial expressions, and nonverbal communication
12	Etiquette, courtesy, and effective expression skills in verbal communication
13	Greeting, guiding, seeing off, and rules of social behavior
14	Social behavior in superior-subordinate relations and international etiquette rules

Resources	Akvardar, Y., Arıkan, Z., Berkman, K., Dilbaz, N., Oral, G., Uluğ, B., Uzbay, İ. T., Akgür, S. A., Bilici, M., Gürol, D. T., Mete, L., Gürel, Ş. C., ve Zorlu, N. (2012). Madde Bağımlılığı Tanı ve Tedavi Kılavuzu El Kitabı. Ankara: T.C. Sağlık Bakanlığı Temel Sağlık Hizmetleri Genel Müdürlüğü.
	Akyol, A., Bilgiç, P. ve Ersoy, G. (2008). Fiziksel Aktivite, Beslenme ve Sağlıklı Yaşam. Ankara: T.C. Sağlık Bakanlığı Temel Sağlık Hizmetleri Genel Müdürlüğü Beslenme ve Fiziksel Aktiviteler Daire Başkanlığı Yayınları.
	Atkoşar, Z. (2015). Beslenmenin Temel İlkeleri. Eskişehir: Anadolu Üniversitesi Yayınları No: 3212.
	Bek, N. (2008). Fiziksel Aktivite ve Sağlığımız. Ankara: T.C. Sağlık Bakanlığı Temel Sağlık Hizmetleri Genel Müdürlüğü Beslenme ve Fiziksel Aktiviteler Daire Başkanlığı Yayınları.
	British Airways. (2015). British Airways Uniform Wearer Standarts. England: British Airways.
	Büyük, K. (2018). Profesyonel Yaşamda İmaj ve İtibar Yönetimi. Eskişehir: Anadolu Üniversitesi Yayınları No: 3305.
	CAA. (2016). Flight-Crew Human Factors Handbook. England: Civil Aviation Authority.
	IATA. (2013). Cabin Operations Safety Best Practice Guide. Canada: IATA.
	ICAO. (2012). Sivil Havacılık Tıbbı El Kitabı. Canada: ICAO.
	MEGEP (2007). Kişisel Bakım. Ankara: T.C. Milli Eğitim Bakanlığı Yayınları.
	Öz, M. ve Roizen, M.F. (2007). Siz Genç Kalın. (Çev.: Erkmen, M.). İstanbul: Koridor Yayıncılık.
	Pasinlioğlu, T. (2020). Temel Sağlık Bilgisi. Erzurum: Atatürk Üniversitesi Açıköğretim Fakültesi Yayını.
	T.C. Milli Eğitim Bakanlığı. (2012). Hosteslikle İlgili Kurum ve Mevzuatlar. Ankara: T.C. Milli Eğitim Bakanlığı Yayınları.
	T.C. Milli Eğitim Bakanlığı. (2012). Hosteslikle İlgili Kurum ve Mevzuatlar. Ankara: T.C. Milli Eğitim Bakanlığı Yayınları.
	Vij, S. (2011). Kişisel Bakım ve Güzellik Rehberi. (Çev.: Pehlivan, G.). İstanbul: Arunas Yayıncılık.
	Kuru, A. (2019). Zerafet değil zarafet: Etkili iletişimde zarafet modeli. Karma Kitaplar

In-Term Studies	Quantity	Percentage
Attendance	-	-
Laboratory	-	-
Practice	-	-
Field Study	-	-
Course Specific Internship (If Any)	-	-
Homework	-	-
Presentation	-	-
Projects	-	-
Seminar	-	-
Quiz	-	-
Listening	-	-
Midterms	1	40 (%)
Final Exam	1	60 (%)
Total		100 (%)

	Quantity	Duration	Total Work Load
Course Week Number and Time	14	2	28
Out-of-Class Study Time (Pre-study, Library, Reinforcement)	0	0	0
Midterms	1	40	40
Quiz	0	0	0
Homework	0	0	0
Practice	0	0	0
Laboratory	0	0	0
Project	0	0	0
Workshop	0	0	0
Presentation/Seminar Preparation	0	0	0
Fieldwork	0	0	0
Final Exam	1	60	60
Other	0	0	0
Total Work Load:			128
Total Work Load / 30			4,27
Course ECTS Credits:			4

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Learning Outcomes	P6	P17
O1	They uses clear, understandable, and professional language in both booth and team communication.	5	5
O2	They improves service quality by establishing effective communication with passengers.	5	5
O3	In emergency situations, they exhibit clear, calm, and directive verbal communication.	5	5
O4	Demonstrates communication skills that are sensitive to cultural differences.	5	5
O5	Being able to act in accordance with professional ethics and a sense of social responsibility in working life.	5	5