Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03931005 | Passenger Service | 2 | Autumn | 3 | 3+0+0 | 5 | 5 |
| Course Type | Elective |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | Description, Question and Answer |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | - |
| Instructor(s) | Lect. Serap ERTEK |
| Instructor Assistant(s) | - |
Course Instructor(s)
| Name and Surname | Room | E-Mail Address | Internal | Meeting Hours |
|---|---|---|---|---|
| Lect. Serap ERTEK | T-222 | [email protected] | 7657 | Thursday 12:00-15:00 |
Course Content
Interdepartmental communication; Terms, codes, measurements and change table used in aviation, Airline responsibilities; Passenger responsibilities, boarding, arriving passenger services (Arrival); Flight irregularities, Passenger services message traffic; Lost & Found; Principles of success in passenger services
Objectives of the Course
Passenger service procedures and passenger services provided at airports
It is aimed to introduce the documents used in the services.
It is aimed to introduce the documents used in the services.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | X |
| Specialization / Field Courses | X |
| Support Courses | |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P1 | They acquire fundamental, up-to-date, and practical knowledge related to their profession. | 5 |
| P6 | They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly. | 5 |
| P7 | As a team member, they take responsibility for solving complex and unforeseen problems encountered in applications related to their field. | 4 |
| P11 | They are knowledgeable about the legislation and legal regulations related to civil aviation. | 5 |
| P12 | He/She is familiar with normal and emergency safety procedures. | 4 |
| P13 | They understand the principles of aircraft flight, flight support systems, and their operating principles. | 2 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | It monitors current safety, security, and service trends in the civil aviation sector. | P.3.1 | 1 |
| O2 | They interprets and implements updates to legislation, procedures, and instructions. | P.3.3 | 1 |
| O3 | It develops preventive solutions by assessing potential risks and hazards in advance. | P.5.2 | 1 |
| O4 | They demonstrates the ability to make sound decisions in emergency and extraordinary situation scenarios. | P.5.3 | 1 |
| O5 | They improves service quality by establishing effective communication with passengers. | P.6.2 | 1 |
| O6 | In emergency situations, they exhibit clear, calm, and directive verbal communication. | P.6.3 | 1 |
| O7 | They demonstrate conflict management skills in team communication. | P.7.5 | 1 |
| O8 | It monitors current developments, technological innovations, and operational changes in the field of civil aviation. | P.1.5 | 1 |
| O9 | Recognizes and appropriately uses fundamental documents used in professional practice (OM, SOP, checklist, etc.). | P.1.6 | 1 |
| O10 | It develops professional awareness by drawing conclusions from current cases and incident reports. | P.3.5 | 1 |
| O11 | They addresses passenger-related issues with an analytical approach and offers solutions. | P.5.4 | 1 |
| O12 | They identifies violations of regulations and implements the appropriate reporting process. | P.5.5 | 1 |
| O13 | It supports team coordination in both normal and extraordinary situations. | P.7.3 | 1 |
| O14 | They understand the importance of lifelong learning in professional sustainability. | P.8.3 | 1 |
| O15 | They plan their careers with a sense of professional ethics and responsibility. | P.8.6 | 1 |
| O16 | They demonstrates ethical behavior in aviation. | P.9.1 | |
| O17 | They upholds the principles of passenger rights and respect for human dignity. | P.9.2 | 1 |
| O18 | They demonstrate a fair and impartial approach in their professional practices. | P.9.6 | 1 |
| O19 | They defines the legislation published by the SHGM (General Directorate of Civil Aviation). | P.11.1 | 1 |
| O20 | It explains the fundamental principles of ICAO, EASA, and IATA regulations. | P.11.2 | 1 |
| O21 | It implements evacuation procedures based on scenarios. | P.12.3 | 1 |
| O22 | They operates the emergency communication chain correctly. | P.12.5 | 1 |
| O23 | They describes the aircraft's main systems. | P.13.2 | 1 |
| O24 | Provides mastery of general legislation and terminology related to civil aviation. | P.11.10 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | General aviation information; aviation alphabet |
| 2 | Civil aviation organizations, third parties at the airport and service relations |
| 3 | Interdepartmental communication; Terms, codes, measurements and conversion table used in aviation |
| 4 | Airline responsibilities; Passenger responsibilities |
| 5 | Airport aircraft departure locations; IATA geography; Flight analysis |
| 6 | Airport aircraft departure locations; IATA geography; Flight analysis |
| 7 | Passenger ticket/Ticket types; Checking travel documents; Flight admission procedures (Check-In) |
| 8 | Luggage acceptance; Rules regarding the transportation of liquids in hand luggage |
| 9 | Passengers requiring special service, transactions and transfer of disabled passengers |
| 10 | Boarding, Arrival services; Flight irregularities (Irregularities) |
| 11 | Boarding, Arrival services; Flight irregularities (Irregularities) |
| 12 | Passenger services message traffic; Lost & Found; Principles of success in passenger services |
| 13 | SITA, Message types, VHF Usage and Principles and Radio communication and its Principles |
| 14 | SITA, Message types, VHF Usage and Principles and Radio communication and its Principles |
Textbook or Material
| Resources | Ground Handling Services/ Anadolu University Press |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Laboratory | - | - |
| Practice | - | - |
| Field Study | - | - |
| Course Specific Internship (If Any) | - | - |
| Homework | - | - |
| Presentation | - | - |
| Projects | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 3 | 42 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 14 | 3 | 42 |
| Midterms | 1 | 1 | 1 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 1 | 5 | 5 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 1 | 1 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 91 | ||
| Total Work Load / 30 | 3,03 | ||
| Course ECTS Credits: | 3 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P1 | P3 | P5 | P6 | P7 | P8 | P9 | P11 | P12 | P13 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| O1 | It monitors current developments, technological innovations, and operational changes in the field of civil aviation. | 5 | - | - | - | - | - | - | - | - | - |
| O2 | Recognizes and appropriately uses fundamental documents used in professional practice (OM, SOP, checklist, etc.). | - | 4 | - | - | - | - | - | - | - | - |
| O3 | It monitors current safety, security, and service trends in the civil aviation sector. | - | - | 4 | - | - | - | - | - | - | - |
| O4 | They interprets and implements updates to legislation, procedures, and instructions. | - | - | - | - | - | - | - | 5 | - | - |
| O5 | It develops professional awareness by drawing conclusions from current cases and incident reports. | - | - | 3 | - | - | - | - | - | - | - |
| O6 | It develops preventive solutions by assessing potential risks and hazards in advance. | - | - | - | 3 | - | - | - | - | - | - |
| O7 | They demonstrates the ability to make sound decisions in emergency and extraordinary situation scenarios. | - | - | - | - | - | - | - | 5 | - | - |
| O8 | They addresses passenger-related issues with an analytical approach and offers solutions. | - | - | - | - | - | - | - | - | - | - |
| O9 | They identifies violations of regulations and implements the appropriate reporting process. | - | - | - | - | - | - | - | - | - | - |
| O10 | They improves service quality by establishing effective communication with passengers. | - | - | - | 5 | - | - | - | - | - | - |
| O11 | In emergency situations, they exhibit clear, calm, and directive verbal communication. | - | - | - | - | - | - | - | - | - | - |
| O12 | It supports team coordination in both normal and extraordinary situations. | - | 4 | - | - | - | - | - | - | - | - |
| O13 | They demonstrate conflict management skills in team communication. | 4 | - | - | - | - | - | - | - | - | - |
| O14 | They understand the importance of lifelong learning in professional sustainability. | - | - | - | - | - | 2 | - | - | - | - |
| O15 | They plan their careers with a sense of professional ethics and responsibility. | - | - | - | - | 3 | - | - | - | - | - |
| O16 | They demonstrates ethical behavior in aviation. | - | - | - | 5 | - | - | - | - | - | - |
| O17 | They upholds the principles of passenger rights and respect for human dignity. | - | - | - | - | - | - | - | - | 5 | - |
| O18 | They demonstrate a fair and impartial approach in their professional practices. | - | - | - | - | - | - | - | 4 | - | - |
| O19 | They defines the legislation published by the SHGM (General Directorate of Civil Aviation). | - | - | 5 | - | - | - | - | - | - | - |
| O20 | It explains the fundamental principles of ICAO, EASA, and IATA regulations. | - | 4 | - | - | - | - | - | - | - | - |
| O21 | Provides mastery of general legislation and terminology related to civil aviation. | 5 | - | - | - | - | - | - | - | - | - |
| O22 | It implements evacuation procedures based on scenarios. | - | - | - | - | - | - | - | 4 | - | - |
| O23 | They operates the emergency communication chain correctly. | - | - | - | - | - | - | - | - | 4 | - |
| O24 | They describes the aircraft's main systems. | - | - | - | - | - | - | - | - | - | 2 |