Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03931005 | Passenger Service | 2 | Autumn | 3 | 3+0+0 | 5 | 5 |
| Course Type | Elective |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | Description, Question and Answer |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | - |
| Instructor(s) | Lect. Serap ERTEK |
| Instructor Assistant(s) | - |
Course Instructor(s)
| Name and Surname | Room | E-Mail Address | Internal | Meeting Hours |
|---|---|---|---|---|
| Lect. Serap ERTEK | T-222 | [email protected] | 7657 | Thursday 12:00-15:00 |
Course Content
Interdepartmental communication; Terms, codes, measurements and change table used in aviation, Airline responsibilities; Passenger responsibilities, boarding, arriving passenger services (Arrival); Flight irregularities, Passenger services message traffic; Lost & Found; Principles of success in passenger services
Objectives of the Course
Passenger service procedures and passenger services provided at airports
It is aimed to introduce the documents used in the services.
It is aimed to introduce the documents used in the services.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | |
| Specialization / Field Courses | X |
| Support Courses | |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P1 | To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services. | 3 |
| P2 | To be able to master the main issues, theories, terminology and applications related to civil aviation cabin services. | 5 |
| P3 | Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes. | 4 |
| P4 | To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector. | 4 |
| P5 | Nationally and internationally; to be knowledgeable about aircraft, aviation logistics, air cargo, tourism. | 5 |
| P6 | To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation. | 3 |
| P7 | To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight. | 4 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | Acquisition of theoretical concepts | P.1.2 | 1 |
| O2 | Acquisition of verbal and written terminology that will be encountered in flights | P.1.3 | 1 |
| O3 | Matters Requiring Professional Communication and Operational Attention: | P.1.4 | 1 |
| O4 | General knowledge of civil aviation related issues | P.2.3 | 1 |
| O5 | Acquiring the responsibilities of the personnel in ground and passenger services in aviation according to the Turkish civil aviation law. | P.6.2 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | General aviation information; aviation alphabet |
| 2 | Civil aviation organizations, third parties at the airport and service relations |
| 3 | Interdepartmental communication; Terms, codes, measurements and conversion table used in aviation |
| 4 | Airline responsibilities; Passenger responsibilities |
| 5 | Airport aircraft departure locations; IATA geography; Flight analysis |
| 6 | Airport aircraft departure locations; IATA geography; Flight analysis |
| 7 | Passenger ticket/Ticket types; Checking travel documents; Flight admission procedures (Check-In) |
| 8 | Luggage acceptance; Rules regarding the transportation of liquids in hand luggage |
| 9 | Passengers requiring special service, transactions and transfer of disabled passengers |
| 10 | Boarding, Arrival services; Flight irregularities (Irregularities) |
| 11 | Boarding, Arrival services; Flight irregularities (Irregularities) |
| 12 | Passenger services message traffic; Lost & Found; Principles of success in passenger services |
| 13 | SITA, AFTN; Message types, VHF Usage and Principles and Radio communication and its Principles |
| 14 | SITA, AFTN; Message types, VHF Usage and Principles and Radio communication and its Principles |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Practice | - | - |
| Field Study | - | - |
| Homework | - | - |
| Presentation | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 3 | 42 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 14 | 3 | 42 |
| Midterms | 1 | 1 | 1 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 1 | 5 | 5 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 1 | 1 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 91 | ||
| Total Work Load / 30 | 3,03 | ||
| Course ECTS Credits: | 3 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P1 | P2 | P6 |
|---|---|---|---|---|
| O1 | Acquisition of theoretical concepts | 5 | - | - |
| O2 | Acquisition of verbal and written terminology that will be encountered in flights | 5 | - | - |
| O3 | Matters Requiring Professional Communication and Operational Attention: | 5 | - | - |
| O4 | General knowledge of civil aviation related issues | - | 4 | - |
| O5 | Acquiring the responsibilities of the personnel in ground and passenger services in aviation according to the Turkish civil aviation law. | - | - | 5 |