Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03931004 | Fround Service | 2 | Autumn | 3 | 3+0+0 | 5 | 5 |
| Course Type | Elective |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | Description, Question and Answer |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | - |
| Instructor(s) | Lect. Serap ERTEK |
| Instructor Assistant(s) | - |
Course Instructor(s)
| Name and Surname | Room | E-Mail Address | Internal | Meeting Hours |
|---|---|---|---|---|
| Lect. Serap ERTEK | T-222 | [email protected] | 7657 |
Course Content
International agreements, laws and regulations, Representation, Management and Supervision activities, General definition of ground service departments, Representation, Management and Supervision Processes, Passenger services processes, Ramp processes, Apron Vehicles, their features and places where they are used
Load control, communication and flight operation processes, Cargo and postal service processes, Security, Aircraft Maintenance, Support services, Ground Handling Management in Turkey, Ground Handling Management in the World
Load control, communication and flight operation processes, Cargo and postal service processes, Security, Aircraft Maintenance, Support services, Ground Handling Management in Turkey, Ground Handling Management in the World
Objectives of the Course
It is aimed to provide human resources with sufficient knowledge and equipment in the aviation sector and the business practices of aviation enterprises operating in all aviation activity fields (airport, ground services, cargo, catering, passenger services, etc.), their important positions in aviation.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | |
| Specialization / Field Courses | X |
| Support Courses | |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P1 | To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services. | 2 |
| P2 | To be able to master the main issues, theories, terminology and applications related to civil aviation cabin services. | 5 |
| P3 | Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes. | 4 |
| P4 | To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector. | 3 |
| P5 | Nationally and internationally; to be knowledgeable about aircraft, aviation logistics, air cargo, tourism. | 5 |
| P6 | To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation. | 3 |
| P7 | To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight. | 1 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | Acquisition of theoretical concepts | P.1.2 | 1 |
| O2 | Matters Requiring Professional Communication and Operational Attention: | P.1.4 | 1 |
| O3 | Effective use of civil aviation terminology | P.2.1 | 1 |
| O4 | General knowledge of civil aviation related issues | P.2.3 | 1 |
| O5 | To learn the national and international civil aviation legislation and to gain the ability to act in accordance with the legal regulations in flight operations. | P.4.1 | 1 |
| O6 | Acquiring the responsibilities of the personnel in ground and passenger services in aviation according to the Turkish civil aviation law. | P.6.2 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | Introduction, introduction of ground services. |
| 2 | International agreements, laws and regulations |
| 3 | Representation, Management and Supervision activities, general definition of ground handling departments |
| 4 | Representation, Management and Oversight Processes |
| 5 | Passenger services processes, Ramp processes |
| 6 | Passenger services processes, Ramp processes |
| 7 | Apron Tools, their features and where they are used |
| 8 | Load control, communication and flight operation processes, Cargo and postal service processes |
| 9 | Load control, communication and flight operation processes, Cargo and postal service processes |
| 10 | Security, Aircraft Maintenance, Support services |
| 11 | Ground Service Management in Turkey |
| 12 | Ground Handling Companies in Turkey |
| 13 | Ground Services Management in the World |
| 14 | International Ground Handling Companies |
Textbook or Material
| Resources | Airport Handling Manuel Booklet |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Practice | - | - |
| Field Study | - | - |
| Homework | - | - |
| Presentation | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 3 | 42 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 15 | 2 | 30 |
| Midterms | 1 | 1 | 1 |
| Quiz | 0 | 0 | 0 |
| Homework | 1 | 8 | 8 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 1 | 8 | 8 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 1 | 1 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 90 | ||
| Total Work Load / 30 | 3 | ||
| Course ECTS Credits: | 3 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P1 | P2 | P4 | P6 |
|---|---|---|---|---|---|
| O1 | Acquisition of theoretical concepts | 5 | - | - | - |
| O2 | Matters Requiring Professional Communication and Operational Attention: | 5 | - | - | - |
| O3 | Effective use of civil aviation terminology | - | 3 | - | - |
| O4 | General knowledge of civil aviation related issues | - | 5 | - | - |
| O5 | To learn the national and international civil aviation legislation and to gain the ability to act in accordance with the legal regulations in flight operations. | - | - | 3 | - |
| O6 | Acquiring the responsibilities of the personnel in ground and passenger services in aviation according to the Turkish civil aviation law. | - | - | - | 4 |