Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03931004 | Fround Service | 2 | Autumn | 3 | 3+0+0 | 5 | 5 |
| Course Type | Elective |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | Description, Question and Answer |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | - |
| Instructor(s) | Lect. Serap ERTEK |
| Instructor Assistant(s) | - |
Course Instructor(s)
| Name and Surname | Room | E-Mail Address | Internal | Meeting Hours |
|---|---|---|---|---|
| Lect. Serap ERTEK | T-222 | [email protected] | 7657 |
Course Content
International agreements, laws and regulations, Representation, Management and Supervision activities, General definition of ground service departments, Representation, Management and Supervision Processes, Passenger services processes, Ramp processes, Apron Vehicles, their features and places where they are used
Load control, communication and flight operation processes, Cargo and postal service processes, Security, Aircraft Maintenance, Support services, Ground Handling Management in Turkey, Ground Handling Management in the World
Load control, communication and flight operation processes, Cargo and postal service processes, Security, Aircraft Maintenance, Support services, Ground Handling Management in Turkey, Ground Handling Management in the World
Objectives of the Course
It is aimed to provide human resources with sufficient knowledge and equipment in the aviation sector and the business practices of aviation enterprises operating in all aviation activity fields (airport, ground services, cargo, catering, passenger services, etc.), their important positions in aviation.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | X |
| Specialization / Field Courses | X |
| Support Courses | |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P1 | They acquire fundamental, up-to-date, and practical knowledge related to their profession. | 5 |
| P2 | They gain knowledge about occupational health and safety, environmental awareness, and quality processes. | 5 |
| P3 | They follow and effectively utilize current developments and practices in their profession. | 4 |
| P4 | He/She effectively uses information technologies (software, programs, animation, etc.) related to his/her profession. | 4 |
| P5 | They possess the ability to independently evaluate professional problems and issues with an analytical and critical approach and to propose solutions. | 5 |
| P6 | They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly. | 3 |
| P7 | As a team member, they take responsibility for solving complex and unforeseen problems encountered in applications related to their field. | 1 |
| P11 | They are knowledgeable about the legislation and legal regulations related to civil aviation. | 4 |
| P12 | He/She is familiar with normal and emergency safety procedures. | 4 |
| P13 | They understand the principles of aircraft flight, flight support systems, and their operating principles. | 4 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector. | P.1.1 | 1 |
| O2 | It monitors current safety, security, and service trends in the civil aviation sector. | P.3.1 | 1 |
| O3 | They interprets and implements updates to legislation, procedures, and instructions. | P.3.3 | 1 |
| O4 | They describes the basic information systems used in cabin operations. | P.4.1 | 1 |
| O5 | It develops preventive solutions by assessing potential risks and hazards in advance. | P.5.2 | 1 |
| O6 | They demonstrates the ability to make sound decisions in emergency and extraordinary situation scenarios. | P.5.3 | 1 |
| O7 | They improves service quality by establishing effective communication with passengers. | P.6.2 | 1 |
| O8 | In emergency situations, they exhibit clear, calm, and directive verbal communication. | P.6.3 | 1 |
| O9 | The team takes the appropriate action in situations that threaten flight safety. | P.7.6 | 1 |
| O10 | To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes. | P.7.7 | 1 |
| O11 | It monitors current developments, technological innovations, and operational changes in the field of civil aviation. | P.1.5 | 1 |
| O12 | Recognizes and appropriately uses fundamental documents used in professional practice (OM, SOP, checklist, etc.). | P.1.6 | 1 |
| O13 | They addresses passenger-related issues with an analytical approach and offers solutions. | P.5.4 | 1 |
| O14 | They identifies violations of regulations and implements the appropriate reporting process. | P.5.5 | 1 |
| O15 | They contributes to continuous improvement by using critical thinking skills in professional practices. | P.5.6 | 1 |
| O16 | Demonstrates communication skills that are sensitive to cultural differences. | P.6.6 | 1 |
| O17 | It supports team coordination in both normal and extraordinary situations. | P.7.3 | 1 |
| O18 | They gain an awareness of adapting to sectoral innovations. | P.8.5 | 1 |
| O19 | They demonstrate a fair and impartial approach in their professional practices. | P.9.6 | 1 |
| O20 | They uses aviation terminology correctly in a foreign language. | P.10.1 | 1 |
| O21 | He/She effectively establishes basic communication with foreign passengers. | P.10.3 | 1 |
| O22 | They defines the legislation published by the SHGM (General Directorate of Civil Aviation). | P.11.1 | 1 |
| O23 | It explains the fundamental principles of ICAO, EASA, and IATA regulations. | P.11.2 | 1 |
| O24 | They explains how legal regulations contribute to flight safety. | P.11.5 | 1 |
| O25 | They operates the emergency communication chain correctly. | P.12.5 | 1 |
| O26 | They understands the importance of safety culture and concept. | P.12.6 | 1 |
| O27 | They explains emergency procedures. | P.12.7 | 1 |
| O28 | They explains the operating principles of flight support systems. | P.13.3 | 1 |
| O29 | They assesses the impact of system failures on cabin operations. | P.13.5 | 1 |
| O30 | They uses basic system knowledge to communicate with the technical team. | P.13.6 | 1 |
| O31 | Provides mastery of general legislation and terminology related to civil aviation. | P.11.10 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | Introduction, introduction of ground services. |
| 2 | International agreements, laws and regulations |
| 3 | Representation, Management and Supervision activities, general definition of ground handling departments |
| 4 | Representation, Management and Oversight Processes |
| 5 | Passenger services processes, Ramp processes |
| 6 | Passenger services processes, Ramp processes |
| 7 | Apron Tools, their features and where they are used |
| 8 | Load control, communication and flight operation processes, Cargo and postal service processes |
| 9 | Load control, communication and flight operation processes, Cargo and postal service processes |
| 10 | Security, Aircraft Maintenance, Support services |
| 11 | Ground Service Management in Turkey |
| 12 | Ground Handling Companies in Turkey |
| 13 | Ground Services Management in the World |
| 14 | International Ground Handling Companies |
Textbook or Material
| Resources | Airport Handling Manuel Booklet |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Laboratory | - | - |
| Practice | - | - |
| Field Study | - | - |
| Course Specific Internship (If Any) | - | - |
| Homework | - | - |
| Presentation | - | - |
| Projects | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 3 | 42 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 15 | 2 | 30 |
| Midterms | 1 | 1 | 1 |
| Quiz | 0 | 0 | 0 |
| Homework | 1 | 8 | 8 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 1 | 8 | 8 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 1 | 1 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 90 | ||
| Total Work Load / 30 | 3 | ||
| Course ECTS Credits: | 3 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P1 | P3 | P4 | P5 | P6 | P7 | P8 | P9 | P10 | P11 | P12 | P13 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| O1 | It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector. | 5 | - | - | - | - | - | - | - | - | - | - | - |
| O2 | It monitors current developments, technological innovations, and operational changes in the field of civil aviation. | - | 4 | - | - | - | - | - | - | - | - | - | - |
| O3 | Recognizes and appropriately uses fundamental documents used in professional practice (OM, SOP, checklist, etc.). | - | - | 3 | - | - | - | - | - | - | - | - | - |
| O4 | It monitors current safety, security, and service trends in the civil aviation sector. | - | - | - | 5 | - | - | - | - | - | - | - | - |
| O5 | They interprets and implements updates to legislation, procedures, and instructions. | - | - | 5 | - | - | - | - | - | - | - | - | - |
| O6 | They describes the basic information systems used in cabin operations. | - | - | 3 | - | - | - | - | - | - | - | - | - |
| O7 | It develops preventive solutions by assessing potential risks and hazards in advance. | - | - | - | - | - | 4 | - | - | - | - | - | - |
| O8 | They demonstrates the ability to make sound decisions in emergency and extraordinary situation scenarios. | - | - | - | - | - | - | - | - | - | 5 | - | - |
| O9 | They addresses passenger-related issues with an analytical approach and offers solutions. | - | - | - | - | 5 | - | - | - | - | - | - | - |
| O10 | They identifies violations of regulations and implements the appropriate reporting process. | - | - | - | - | - | - | - | 5 | - | - | - | - |
| O11 | They contributes to continuous improvement by using critical thinking skills in professional practices. | - | - | - | - | - | - | - | - | 5 | - | - | - |
| O12 | They improves service quality by establishing effective communication with passengers. | - | - | - | - | 4 | - | - | - | - | 5 | - | - |
| O13 | In emergency situations, they exhibit clear, calm, and directive verbal communication. | 5 | - | - | - | - | - | - | - | - | - | - | - |
| O14 | Demonstrates communication skills that are sensitive to cultural differences. | - | - | - | - | - | - | - | - | - | - | - | - |
| O15 | It supports team coordination in both normal and extraordinary situations. | - | - | - | - | - | - | - | - | - | - | - | - |
| O16 | The team takes the appropriate action in situations that threaten flight safety. | - | - | - | - | - | - | - | - | - | - | - | - |
| O17 | To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes. | - | - | - | - | - | - | - | - | - | - | - | - |
| O18 | They gain an awareness of adapting to sectoral innovations. | - | - | - | - | - | - | - | - | - | - | - | - |
| O19 | They demonstrate a fair and impartial approach in their professional practices. | - | - | - | - | - | - | - | - | - | - | - | - |
| O20 | They uses aviation terminology correctly in a foreign language. | - | - | - | - | - | - | - | - | - | - | - | - |
| O21 | He/She effectively establishes basic communication with foreign passengers. | - | - | - | - | - | - | - | - | - | - | - | - |
| O22 | They defines the legislation published by the SHGM (General Directorate of Civil Aviation). | - | - | - | - | - | - | - | - | - | - | - | - |
| O23 | It explains the fundamental principles of ICAO, EASA, and IATA regulations. | - | - | - | - | - | - | - | - | - | - | - | - |
| O24 | They explains how legal regulations contribute to flight safety. | - | - | - | - | - | - | - | - | - | - | - | - |
| O25 | Provides mastery of general legislation and terminology related to civil aviation. | - | - | - | - | - | - | - | - | - | - | - | - |
| O26 | They operates the emergency communication chain correctly. | - | - | - | - | - | - | - | - | - | - | - | - |
| O27 | They understands the importance of safety culture and concept. | - | - | - | - | - | - | - | - | - | 5 | - | - |
| O28 | They explains emergency procedures. | - | - | - | - | - | - | - | - | - | - | 5 | - |
| O29 | They explains the operating principles of flight support systems. | - | - | - | - | - | - | - | - | - | - | - | 3 |
| O30 | They assesses the impact of system failures on cabin operations. | - | - | - | - | - | - | - | - | - | - | 3 | - |
| O31 | They uses basic system knowledge to communicate with the technical team. | - | - | - | - | - | - | - | - | - | - | - | 3 |