Civil Aviation Cabin Services

Course Code	Course Name	Year	Period	Semester	T+A+L	Credit	ECTS
03931002	Airline Management	2	Autumn	3	3+0+0	5	5

Course Type	Elective
Course Cycle	Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5)
Course Language	Turkish
Methods and Techniques	-
Mode of Delivery	Face to Face
Prerequisites	-
Coordinator	-
Instructor(s)	Asst. Prof. Adile BEBEK YEŞİLKAYA
Instructor Assistant(s)	-

Basic Vocational Courses	X
Specialization / Field Courses	X
Support Courses
Transferable Skills Courses
Humanities, Communication and Management Skills Courses

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Program Learning Outcomes	Level
P1	To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services.	4
P2	To be able to master the main issues, theories, terminology and applications related to civil aviation cabin services.	4
P3	Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes.	5
P4	To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector.	4
P5	Nationally and internationally; to be knowledgeable about aircraft, aviation logistics, air cargo, tourism.	5
P6	To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation.	4
P7	To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight.	3

Upon the successful completion of this course, students will be able to:
No	Learning Outcomes	Outcome Relationship	Measurement Method **
O1	Mastering the concepts and civil aviation phases	P.1.1	1
O2	Acquisition of theoretical concepts	P.1.2	1
O3	Acquisition of verbal and written terminology that will be encountered in flights	P.1.3	1
O4	Matters Requiring Professional Communication and Operational Attention:	P.1.4	1
O5	Effective use of civil aviation terminology	P.2.1	1
O6		P.2.2	1
O7	General knowledge of civil aviation related issues	P.2.3	1
O8	General command of civil aviation legislation	P.2.4	1
O9	Following current trends in aviation	P.3.1	1
O10	Following developments in national and international airlines and analyzing trends	P.3.2	1
O11	Obtaining practices and regional differences regarding cabin crew in national and international airlines	P.3.3	1
O12	To learn the national and international civil aviation legislation and to gain the ability to act in accordance with the legal regulations in flight operations.	P.4.1	1
O13	To learn the legal regulations regarding passenger rights in international agreements and to be informed about the practices aimed at protecting the rights of passengers.	P.4.2	1
O14	To learn how to ensure legal compliance by understanding the contents, application areas and effects of international agreements (e.g. ICAO, IATA rules) valid in the civil aviation sector on cabin services.	P.4.3	1
O15	To understand the duties, responsibilities and regulatory processes of international aviation organizations and to acquire the necessary knowledge and skills to carry out cabin service operations in accordance with these standards.	P.4.4	1
O16	To learn the relationships between sectors related to civil aviation, such as aviation logistics, tourism, air cargo and transportation, and to integrate this information into cabin services processes.	P.5.2	1
O17	To learn national and international regulations regarding the transportation of hazardous materials in civil aviation and to analyze the effects of these materials on flight safety.	P.5.3	1
O18	To learn the duties and responsibilities of cabin crew in passenger safety, emergency management and service processes and to ensure legal compliance in practices.	P.6.1	1
O19	Acquiring the responsibilities of the personnel in ground and passenger services in aviation according to the Turkish civil aviation law.	P.6.2	1
O20	Learning the responsibilities of cabin crew in their duties according to regulations and legislation	P.6.3	1
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7

Week	Topics
1	Definition and basic concepts of aviation
2	Introduction to Airline Management
3	Organizational structures in aviation management
4	Basic functions of airline companies
5	Sustainability in airline management
6	Ethics and social responsibility in airline companies
7	Management in airline companies
8	Marketing in airline companies
9	Pricing and cost in airline companies
10	Human Resources in Airline Businesses
11	Market structure of air transportation
12	Product differentiation in airline companies
13	Promotional activities in airline companies

In-Term Studies	Quantity	Percentage
Attendance	-	-
Practice	-	-
Field Study	-	-
Homework	-	-
Presentation	-	-
Seminar	-	-
Quiz	-	-
Listening	-	-
Midterms	1	40 (%)
Final Exam	1	60 (%)
Total		100 (%)

	Quantity	Duration	Total Work Load
Course Week Number and Time	14	3	42
Out-of-Class Study Time (Pre-study, Library, Reinforcement)	30	3	90
Midterms	1	15	15
Quiz	0	0	0
Homework	0	0	0
Practice	0	0	0
Laboratory	0	0	0
Project	0	0	0
Workshop	0	0	0
Presentation/Seminar Preparation	0	0	0
Fieldwork	0	0	0
Final Exam	1	5	5
Other	0	0	0
Total Work Load:			152
Total Work Load / 30			5,07
Course ECTS Credits:			5

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Learning Outcomes	P1	P2	P3	P4	P5	P6
O1	Mastering the concepts and civil aviation phases	4	-	-	-	-	-
O2	Acquisition of theoretical concepts	3	-	-	-	-	-
O3	Acquisition of verbal and written terminology that will be encountered in flights	4	-	-	-	-	-
O4	Matters Requiring Professional Communication and Operational Attention:	4	-	-	-	-	-
O5	Effective use of civil aviation terminology	-	3	-	-	-	-
O6	Sivil havacılık kabin hizmetlerindeki uygulamalara hakim olmak	-	4	-	-	-	-
O7	General knowledge of civil aviation related issues	-	5	-	-	-	-
O8	General command of civil aviation legislation	-	5	-	-	-	-
O9	Following current trends in aviation	-	-	5	-	-	-
O10	Following developments in national and international airlines and analyzing trends	-	-	4	-	-	-
O11	Obtaining practices and regional differences regarding cabin crew in national and international airlines	-	-	5	-	-	-
O12	To learn the national and international civil aviation legislation and to gain the ability to act in accordance with the legal regulations in flight operations.	-	-	-	3	-	-
O13	To learn the legal regulations regarding passenger rights in international agreements and to be informed about the practices aimed at protecting the rights of passengers.	-	-	-	5	-	-
O14	To learn how to ensure legal compliance by understanding the contents, application areas and effects of international agreements (e.g. ICAO, IATA rules) valid in the civil aviation sector on cabin services.	-	-	-	4	-	-
O15	To understand the duties, responsibilities and regulatory processes of international aviation organizations and to acquire the necessary knowledge and skills to carry out cabin service operations in accordance with these standards.	-	-	-	5	-	-
O16	To learn the relationships between sectors related to civil aviation, such as aviation logistics, tourism, air cargo and transportation, and to integrate this information into cabin services processes.	-	-	-	-	4	-
O17	To learn national and international regulations regarding the transportation of hazardous materials in civil aviation and to analyze the effects of these materials on flight safety.	-	-	-	-	5	-
O18	To learn the duties and responsibilities of cabin crew in passenger safety, emergency management and service processes and to ensure legal compliance in practices.	-	-	-	-	-	4
O19	Acquiring the responsibilities of the personnel in ground and passenger services in aviation according to the Turkish civil aviation law.	-	-	-	-	-	5
O20	Learning the responsibilities of cabin crew in their duties according to regulations and legislation	-	-	-	-	-	5