Civil Aviation Cabin Services

Course Code	Course Name	Year	Period	Semester	T+A+L	Credit	ECTS
03931002	Airline Management	2	Autumn	3	3+0+0	5	5

Course Type	Elective
Course Cycle	Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5)
Course Language	Turkish
Methods and Techniques	-
Mode of Delivery	Face to Face
Prerequisites	-
Coordinator	-
Instructor(s)	Asst. Prof. Adile BEBEK YEŞİLKAYA
Instructor Assistant(s)	-

Name and Surname	Room	E-Mail Address	Internal	Meeting Hours
Asst. Prof. Adile BEBEK YEŞİLKAYA	C-107	[email protected]	7774

Basic Vocational Courses	X
Specialization / Field Courses	X
Support Courses
Transferable Skills Courses
Humanities, Communication and Management Skills Courses

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Program Learning Outcomes	Level
P1	They acquire fundamental, up-to-date, and practical knowledge related to their profession.	4
P2	They gain knowledge about occupational health and safety, environmental awareness, and quality processes.	4
P3	They follow and effectively utilize current developments and practices in their profession.	5
P4	He/She effectively uses information technologies (software, programs, animation, etc.) related to his/her profession.	4
P5	They possess the ability to independently evaluate professional problems and issues with an analytical and critical approach and to propose solutions.	5
P6	They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly.	4
P7	As a team member, they take responsibility for solving complex and unforeseen problems encountered in applications related to their field.	3

Upon the successful completion of this course, students will be able to:
No	Learning Outcomes	Outcome Relationship	Measurement Method **
O1	It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector.	P.1.1	1
O2	It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation.	P.1.2	1
O3	It lists and explains the pre-flight, in-flight, and post-flight cabin service processes.	P.1.3	1
O4	Matters Requiring Professional Communication and Operational Attention:	P.1.4	1
O5	Understands and implements occupational health and safety standards.	P.2.1	1
O6	It evaluates environmental protection and sustainability principles.	P.2.2	1
O7	Analyzes and improves quality management processes.	P.2.3	1
O8	Evaluates environmental impacts and risks in the workplace.	P.2.4	1
O9	It monitors current safety, security, and service trends in the civil aviation sector.	P.3.1	1
O10	It integrates current cabin service practices into operational processes.	P.3.2	1
O11	They interprets and implements updates to legislation, procedures, and instructions.	P.3.3	1
O12	They describes the basic information systems used in cabin operations.	P.4.1	1
O13	They effectively uses digital flight documents and electronic manuals.	P.4.2	1
O14	They uses information technology to create professional reports and documentation.	P.4.3	1
O15	They prepares training and information content for cabin crew using digital tools.	P.4.4	1
O16	It develops preventive solutions by assessing potential risks and hazards in advance.	P.5.2	1
O17	They demonstrates the ability to make sound decisions in emergency and extraordinary situation scenarios.	P.5.3	1
O18	They uses clear, understandable, and professional language in both booth and team communication.	P.6.1	1
O19	They improves service quality by establishing effective communication with passengers.	P.6.2	1
O20	In emergency situations, they exhibit clear, calm, and directive verbal communication.	P.6.3	1
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7

Week	Topics
1	Definition and basic concepts of aviation
2	Introduction to Airline Management
3	Organizational structures in aviation management
4	Basic functions of airline companies
5	Sustainability in airline management
6	Ethics and social responsibility in airline companies
7	Management in airline companies
8	Marketing in airline companies
9	Pricing and cost in airline companies
10	Human Resources in Airline Businesses
11	Market structure of air transportation
12	Product differentiation in airline companies
13	Promotional activities in airline companies

In-Term Studies	Quantity	Percentage
Attendance	-	-
Laboratory	-	-
Practice	-	-
Field Study	-	-
Course Specific Internship (If Any)	-	-
Homework	-	-
Presentation	-	-
Projects	-	-
Seminar	-	-
Quiz	-	-
Listening	-	-
Midterms	1	40 (%)
Final Exam	1	60 (%)
Total		100 (%)

	Quantity	Duration	Total Work Load
Course Week Number and Time	14	3	42
Out-of-Class Study Time (Pre-study, Library, Reinforcement)	30	3	90
Midterms	1	15	15
Quiz	0	0	0
Homework	0	0	0
Practice	0	0	0
Laboratory	0	0	0
Project	0	0	0
Workshop	0	0	0
Presentation/Seminar Preparation	0	0	0
Fieldwork	0	0	0
Final Exam	1	5	5
Other	0	0	0
Total Work Load:			152
Total Work Load / 30			5,07
Course ECTS Credits:			5

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Learning Outcomes	P1	P2	P3	P4	P5	P6
O1	It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector.	4	-	-	-	-	-
O2	It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation.	3	-	-	-	-	-
O3	It lists and explains the pre-flight, in-flight, and post-flight cabin service processes.	4	-	-	-	-	-
O4	Matters Requiring Professional Communication and Operational Attention:	4	-	-	-	-	-
O5	Understands and implements occupational health and safety standards.	-	3	-	-	-	-
O6	It evaluates environmental protection and sustainability principles.	-	4	-	-	-	-
O7	Analyzes and improves quality management processes.	-	5	-	-	-	-
O8	Evaluates environmental impacts and risks in the workplace.	-	5	-	-	-	-
O9	It monitors current safety, security, and service trends in the civil aviation sector.	-	-	5	-	-	-
O10	It integrates current cabin service practices into operational processes.	-	-	4	-	-	-
O11	They interprets and implements updates to legislation, procedures, and instructions.	-	-	5	-	-	-
O12	They describes the basic information systems used in cabin operations.	-	-	-	3	-	-
O13	They effectively uses digital flight documents and electronic manuals.	-	-	-	5	-	-
O14	They uses information technology to create professional reports and documentation.	-	-	-	4	-	-
O15	They prepares training and information content for cabin crew using digital tools.	-	-	-	5	-	-
O16	It develops preventive solutions by assessing potential risks and hazards in advance.	-	-	-	-	4	-
O17	They demonstrates the ability to make sound decisions in emergency and extraordinary situation scenarios.	-	-	-	-	5	-
O18	They uses clear, understandable, and professional language in both booth and team communication.	-	-	-	-	-	4
O19	They improves service quality by establishing effective communication with passengers.	-	-	-	-	-	5
O20	In emergency situations, they exhibit clear, calm, and directive verbal communication.	-	-	-	-	-	5