Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03931001 | Safety Management Systems | 2026 | Autumn | 3 | 3+0+0 | 3 | 5 |
| Course Type | Elective |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | Lectures, question and answer, discussion, case study analysis, problem solving, individual and group work, risk assessment exercises, analysis of incident and accident reports, scenario analysis, and student presentations. |
| Mode of Delivery | Face to Face |
| Prerequisites | There are no prerequisites for this course. |
| Coordinator | - |
| Instructor(s) | Asst. Prof. Adile BEBEK YEŞİLKAYA |
| Instructor Assistant(s) | - |
Course Instructor(s)
| Name and Surname | Room | E-Mail Address | Internal | Meeting Hours |
|---|---|---|---|---|
| Asst. Prof. Adile BEBEK YEŞİLKAYA | C-127 | [email protected] | 7458 | Wednesday 10:00-12:00 |
Course Content
The course covers fundamental concepts of aviation safety and Safety Management Systems, the development of safety management, national and international regulations, safety culture, human and organisational factors, hazard identification and safety reporting processes, safety risk assessment and mitigation, safety policies and objectives, safety performance measurement and monitoring, safety assurance, management of change, continuous improvement, safety training and communication, occurrence reporting and investigation processes, and the evaluation of case studies related to cabin operations within the framework of Safety Management Systems.
Objectives of the Course
The aim of this course is to provide students with an understanding of the fundamental principles of safety management in civil aviation and the Safety Management System (SMS) approach; and to develop their ability to understand hazard identification, safety risk assessment and mitigation, safety performance monitoring, development of safety culture, and continuous improvement of safety. The course also aims to enable students to evaluate safety-related occurrences in aviation activities, particularly cabin operations, from a systems perspective and to understand individual and organisational responsibilities within safety management processes.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | X |
| Specialization / Field Courses | X |
| Support Courses | |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P3 | They follow and effectively utilize current developments and practices in their profession. | 4 |
| P5 | They possess the ability to independently evaluate professional problems and issues with an analytical and critical approach and to propose solutions. | 5 |
| P11 | They are knowledgeable about the legislation and legal regulations related to civil aviation. | 5 |
| P12 | He/She is familiar with normal and emergency safety procedures. | 5 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | It monitors current safety, security, and service trends in the civil aviation sector. | P.3.1 | 1 |
| O2 | It integrates current cabin service practices into operational processes. | P.3.2 | 1 |
| O3 | They interprets and implements updates to legislation, procedures, and instructions. | P.3.3 | 1 |
| O4 | Familiarizes with new technological systems related to cabin services (cabin equipment, digital documents, etc.). | P.3.4 | 1 |
| O5 | It develops professional awareness by drawing conclusions from current cases and incident reports. | P.3.5 | 1 |
| O6 | They explains the importance of participating in training, seminars, and information activities that support professional development. | P.3.6 | 1 |
| O7 | They systematically analyzes operational problems encountered inside the aircraft cabin. | P.5.1 | 1 |
| O8 | It develops preventive solutions by assessing potential risks and hazards in advance. | P.5.2 | 1 |
| O9 | They demonstrates the ability to make sound decisions in emergency and extraordinary situation scenarios. | P.5.3 | 1 |
| O10 | They addresses passenger-related issues with an analytical approach and offers solutions. | P.5.4 | 1 |
| O11 | They identifies violations of regulations and implements the appropriate reporting process. | P.5.5 | 1 |
| O12 | They contributes to continuous improvement by using critical thinking skills in professional practices. | P.5.6 | 1 |
| O13 | They defines the legislation published by the SHGM (General Directorate of Civil Aviation). | P.11.1 | 1 |
| O14 | It explains the fundamental principles of ICAO, EASA, and IATA regulations. | P.11.2 | 1 |
| O15 | They explains the legal responsibilities related to cabin crew services. | P.11.3 | 1 |
| O16 | They identifies situations that violate regulations. | P.11.4 | 1 |
| O17 | They explains how legal regulations contribute to flight safety. | P.11.5 | 1 |
| O18 | They keeps track of current legislative changes. | P.11.6 | 1 |
| O19 | Provides mastery of general legislation and terminology related to civil aviation. | P.11.10 | 1 |
| O20 | They describes standard flight safety procedures. | P.12.1 | 1 |
| O21 | They classifies types of emergencies. | P.12.2 | 1 |
| O22 | They explains the operating principles of cabin equipment. | P.12.4 | 1 |
| O23 | They operates the emergency communication chain correctly. | P.12.5 | 1 |
| O24 | They understands the importance of safety culture and concept. | P.12.6 | 1 |
| O25 | They explains emergency procedures. | P.12.7 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | Introduction to Aviation Safety and Safety Management |
| 2 | Fundamentals of Safety Management Systems and Regulations |
| 3 | Systems Approach, Human Factors and Organisational Factors |
| 4 | Safety Culture and Just Culture |
| 5 | Structure of the Safety Management System |
| 6 | Safety Policy, Objectives and Responsibilities |
| 7 | Hazard Identification and Safety Reporting Systems |
| 8 | Safety Risk Assessment |
| 9 | Risk Control and Risk Mitigation |
| 10 | Safety Performance Measurement and Monitoring |
| 11 | Safety Assurance and Continuous Improvement |
| 12 | Safety Promotion, Training and Communication |
| 13 | Safety Occurrence Reporting and Investigation |
| 14 | Safety Management Systems in Cabin Operations and Case Studies |
Textbook or Material
| Resources | International Civil Aviation Organization (ICAO). Safety Management Manual (SMM), Doc 9859. Montreal: ICAO. |
| Sivil Havacılık Genel Müdürlüğü (SHGM). Emniyet Yönetimi El Kitabı. Ankara: SHGM. | |
| International Civil Aviation Organization (ICAO). Annex 19 – Safety Management. Montreal: ICAO. | |
| Sivil Havacılık Genel Müdürlüğü (SHGM). Sivil Havacılıkta Emniyet Yönetim Sistemi (SHY-SMS) Yönetmeliği. |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Laboratory | - | - |
| Practice | - | - |
| Field Study | - | - |
| Course Specific Internship (If Any) | - | - |
| Homework | - | - |
| Presentation | - | - |
| Projects | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 3 | 42 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 14 | 2 | 28 |
| Midterms | 1 | 10 | 10 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 1 | 10 | 10 |
| Laboratory | 4 | 10 | 40 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 0 | 0 | 0 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 20 | 20 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 150 | ||
| Total Work Load / 30 | 5 | ||
| Course ECTS Credits: | 5 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P3 | P5 | P11 | P12 |
|---|---|---|---|---|---|
| O1 | It monitors current safety, security, and service trends in the civil aviation sector. | 5 | 2 | 3 | 4 |
| O2 | It integrates current cabin service practices into operational processes. | 5 | 3 | 3 | 4 |
| O3 | They interprets and implements updates to legislation, procedures, and instructions. | 5 | 3 | 5 | 4 |
| O4 | Familiarizes with new technological systems related to cabin services (cabin equipment, digital documents, etc.). | 5 | 2 | 2 | 3 |
| O5 | It develops professional awareness by drawing conclusions from current cases and incident reports. | 5 | 4 | 3 | 4 |
| O6 | They explains the importance of participating in training, seminars, and information activities that support professional development. | 5 | 2 | 2 | 3 |
| O7 | They systematically analyzes operational problems encountered inside the aircraft cabin. | 3 | 5 | 2 | 4 |
| O8 | It develops preventive solutions by assessing potential risks and hazards in advance. | 3 | 5 | 3 | 5 |
| O9 | They demonstrates the ability to make sound decisions in emergency and extraordinary situation scenarios. | 2 | 5 | 3 | 5 |
| O10 | They addresses passenger-related issues with an analytical approach and offers solutions. | 2 | 5 | 2 | 3 |
| O11 | They identifies violations of regulations and implements the appropriate reporting process. | 4 | 5 | 3 | 4 |
| O12 | They contributes to continuous improvement by using critical thinking skills in professional practices. | 4 | 5 | 4 | 4 |
| O13 | They defines the legislation published by the SHGM (General Directorate of Civil Aviation). | 4 | 2 | 5 | 4 |
| O14 | It explains the fundamental principles of ICAO, EASA, and IATA regulations. | 4 | 2 | 5 | 4 |
| O15 | They explains the legal responsibilities related to cabin crew services. | 3 | 3 | 5 | 4 |
| O16 | They identifies situations that violate regulations. | 3 | 4 | 5 | 4 |
| O17 | They explains how legal regulations contribute to flight safety. | 3 | 3 | 5 | 5 |
| O18 | They keeps track of current legislative changes. | 5 | 2 | 5 | 3 |
| O19 | Provides mastery of general legislation and terminology related to civil aviation. | 4 | 2 | 5 | 3 |
| O20 | They describes standard flight safety procedures. | 2 | 3 | 4 | 5 |
| O21 | They classifies types of emergencies. | 2 | 3 | 3 | 5 |
| O22 | They explains the operating principles of cabin equipment. | 3 | 3 | 3 | 5 |
| O23 | They operates the emergency communication chain correctly. | 2 | 4 | 3 | 5 |
| O24 | They understands the importance of safety culture and concept. | 4 | 4 | 4 | 5 |
| O25 | They explains emergency procedures. | 2 | 4 | 4 | 5 |