Civil Aviation Cabin Services

Course Code	Course Name	Year	Period	Semester	T+A+L	Credit	ECTS
03930002	Aviation English I	2	Autumn	3	5+0+0	5	5

Course Type	Compulsory
Course Cycle	Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5)
Course Language	Turkish
Methods and Techniques	Anlatım, Soru- Yanıt
Mode of Delivery	Face to Face
Prerequisites	-
Coordinator	-
Instructor(s)	Lect. Dr. Parisa KATIRAEI
Instructor Assistant(s)	-

Name and Surname	Room	E-Mail Address	Internal	Meeting Hours
Lect. Dr. Parisa KATIRAEI	K-112	[email protected]	7824

Basic Vocational Courses	X
Specialization / Field Courses
Support Courses	X
Transferable Skills Courses
Humanities, Communication and Management Skills Courses

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Program Learning Outcomes	Level
P6	They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly.	3
P7	As a team member, they take responsibility for solving complex and unforeseen problems encountered in applications related to their field.	3
P10	They use a foreign language to keep up with developments in their field and communicate with colleagues.	5
P15	Uses a foreign language at the general level of the European Language Portfolio A1-A1+.	5

Upon the successful completion of this course, students will be able to:
No	Learning Outcomes	Outcome Relationship	Measurement Method **
O1	They uses clear, understandable, and professional language in both booth and team communication.	P.6.1	1
O2	They improves service quality by establishing effective communication with passengers.	P.6.2	1
O3	To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes.	P.7.7	1
O4	They uses aviation terminology correctly in a foreign language.	P.10.1	1
O5	They understands aviation documents written in foreign languages.	P.10.2	1
O6	He/She effectively establishes basic communication with foreign passengers.	P.10.3	1
O7	The cabin crew makes announcements in a foreign language with correct pronunciation.	P.10.4	1
O8	They explains emergency instructions in a foreign language.	P.10.5	1
O9	They follow foreign resources for professional development.	P.10.6	1
O10	Ability to use basic, fundamental expressions for everyday life.	P.15.1	1
O11	Ability to comprehend frequently used expressions and sentences in listening and reading texts.	P.15.2	1
O12	The ability to introduce oneself in social settings, and to ask and answer questions about personal information.	P.15.3	1
O13	The ability to express one's own past, immediate surroundings, and events in simple written and spoken form.	P.15.4	1
O14	The ability to fill out simple forms encountered in daily life and create short, simple notes.	P.15.5	1
O15	The ability to read short and simple texts, and to understand basic content in written texts such as advertisements and posters.	P.15.6	1
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7

Week	Topics
1	The pre-flight briefing
2	meeting colleagues and finding out about the flight
3	Welcoming passengers and settling them in their seats
4	Demonstrating safety procedures and checking before take-off
5	After the take-off and into the flight, making the first announcements
6	Getting started and helping to settle passengers
7	Case study: Flying with children and dealing with their problems
8	Midterm exam
9	Food and drinks on board
10	Giving choice to passengers, serving food and drinks
11	Dealing with duty free sales
12	Case study: Airline food and passengers' thoughts
13	Minor passengers' problems: identifying passengers' problems
14	Review
15	Final exam

Resources	English for cabin crew
	English for cabin crew book, Gerighty Terence, Davis Shon, Summertown publishing.

In-Term Studies	Quantity	Percentage
Attendance	-	-
Laboratory	-	-
Practice	-	-
Field Study	-	-
Course Specific Internship (If Any)	-	-
Homework	-	-
Presentation	-	-
Projects	-	-
Seminar	-	-
Quiz	-	-
Listening	-	-
Midterms	1	40 (%)
Final Exam	1	60 (%)
Total		100 (%)

	Quantity	Duration	Total Work Load
Course Week Number and Time	14	5	70
Out-of-Class Study Time (Pre-study, Library, Reinforcement)	14	5	70
Midterms	1	1	1
Quiz	0	0	0
Homework	1	10	10
Practice	0	0	0
Laboratory	0	0	0
Project	0	0	0
Workshop	0	0	0
Presentation/Seminar Preparation	1	10	10
Fieldwork	0	0	0
Final Exam	1	1	1
Other	0	0	0
Total Work Load:			162
Total Work Load / 30			5,40
Course ECTS Credits:			5

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Learning Outcomes	P6	P7	P10	P15
O1	They uses clear, understandable, and professional language in both booth and team communication.	3	4	4	4
O2	They improves service quality by establishing effective communication with passengers.	4	5	4	4
O3	To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes.	4	4	3	4
O4	They uses aviation terminology correctly in a foreign language.	5	5	4	4
O5	They understands aviation documents written in foreign languages.	4	4	5	4
O6	He/She effectively establishes basic communication with foreign passengers.	5	3	5	3
O7	The cabin crew makes announcements in a foreign language with correct pronunciation.	4	4	4	5
O8	They explains emergency instructions in a foreign language.	4	4	5	4
O9	They follow foreign resources for professional development.	4	3	5	5
O10	Ability to use basic, fundamental expressions for everyday life.	4	5	4	5
O11	Ability to comprehend frequently used expressions and sentences in listening and reading texts.	5	3	4	4
O12	The ability to introduce oneself in social settings, and to ask and answer questions about personal information.	5	3	4	5
O13	The ability to express one's own past, immediate surroundings, and events in simple written and spoken form.	4	5	4	5
O14	The ability to fill out simple forms encountered in daily life and create short, simple notes.	5	4	4	5
O15	The ability to read short and simple texts, and to understand basic content in written texts such as advertisements and posters.	4	4	4	4