Civil Aviation Cabin Services

Course Code	Course Name	Year	Period	Semester	T+A+L	Credit	ECTS
03930002	Aviation English I	2	Autumn	3	5+0+0	5	5

Course Type	Compulsory
Course Cycle	Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5)
Course Language	Turkish
Methods and Techniques	Anlatım, Soru- Yanıt
Mode of Delivery	Face to Face
Prerequisites	-
Coordinator	-
Instructor(s)	Lect. Dr. Parisa KATIRAEI
Instructor Assistant(s)	-

Name and Surname	Room	E-Mail Address	Internal	Meeting Hours
Lect. Dr. Parisa KATIRAEI	K-112	[email protected]	7824

Basic Vocational Courses	X
Specialization / Field Courses
Support Courses	X
Transferable Skills Courses
Humanities, Communication and Management Skills Courses

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Program Learning Outcomes	Level
P1	To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services.	5
P2	To be able to master the main issues, theories, terminology and applications related to civil aviation cabin services.	4
P3	Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes.	1
P4	To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector.	1
P5	Nationally and internationally; to be knowledgeable about aircraft, aviation logistics, air cargo, tourism.	1
P6	To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation.	1
P7	To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight.	3

Upon the successful completion of this course, students will be able to:
No	Learning Outcomes	Outcome Relationship	Measurement Method **
O1	Acquisition of verbal and written terminology that will be encountered in flights	P.1.3	1
O2	Effective use of civil aviation terminology	P.2.1	1
O3	To develop the ability of cabin crew to inform and guide passengers by using a clear, understandable and professional tone in the announcements they make during the flight. To be able to implement emergency announcements in accordance with the procedures.	P.7.1	1
O4	Learning diction techniques in the cabin crew profession	P.7.3	1
O5	To learn the aviation terminology that cabin crew will use on international flights and to be able to communicate effectively with passengers and teammates in a foreign language.	P.7.4	1
O6	To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes.	P.7.7	1
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7

Week	Topics
1	The pre-flight briefing
2	meeting colleagues and finding out about the flight
3	Welcoming passengers and settling them in their seats
4	Demonstrating safety procedures and checking before take-off
5	After the take-off and into the flight, making the first announcements
6	Getting started and helping to settle passengers
7	Case study: Flying with children and dealing with their problems
8	Midterm exam
9	Food and drinks on board
10	Giving choice to passengers, serving food and drinks
11	Dealing with duty free sales
12	Case study: Airline food and passengers' thoughts
13	Minor passengers' problems: identifying passengers' problems
14	Review
15	Final exam

Resources	English for cabin crew
	English for cabin crew book, Gerighty Terence, Davis Shon, Summertown publishing.

In-Term Studies	Quantity	Percentage
Attendance	-	-
Practice	-	-
Field Study	-	-
Homework	-	-
Presentation	-	-
Seminar	-	-
Quiz	-	-
Listening	-	-
Midterms	1	40 (%)
Final Exam	1	60 (%)
Total		100 (%)

	Quantity	Duration	Total Work Load
Course Week Number and Time	14	5	70
Out-of-Class Study Time (Pre-study, Library, Reinforcement)	14	5	70
Midterms	1	1	1
Quiz	0	0	0
Homework	1	10	10
Practice	0	0	0
Laboratory	0	0	0
Project	0	0	0
Workshop	0	0	0
Presentation/Seminar Preparation	1	10	10
Fieldwork	0	0	0
Final Exam	1	1	1
Other	0	0	0
Total Work Load:			162
Total Work Load / 30			5,40
Course ECTS Credits:			5

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Learning Outcomes	P1	P2	P7
O1	Acquisition of verbal and written terminology that will be encountered in flights	5	-	-
O2	Effective use of civil aviation terminology	-	3	-
O3	To develop the ability of cabin crew to inform and guide passengers by using a clear, understandable and professional tone in the announcements they make during the flight. To be able to implement emergency announcements in accordance with the procedures.	-	-	3
O4	Learning diction techniques in the cabin crew profession	-	-	4
O5	To learn the aviation terminology that cabin crew will use on international flights and to be able to communicate effectively with passengers and teammates in a foreign language.	-	-	5
O6	To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes.	-	-	4