Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03930001 | Crew Resource Management | 2026 | Autumn | 3 | 2+1+0 | 4 | 4 |
| Course Type | Compulsory |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | Presentation: Questions and Answers, Case Study |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | - |
| Instructor(s) | Lect. Serap ERTEK |
| Instructor Assistant(s) | - |
Course Instructor(s)
| Name and Surname | Room | E-Mail Address | Internal | Meeting Hours |
|---|---|---|---|---|
| Lect. Serap ERTEK | C-123 | [email protected] | 7657 | Tuesday 10:00-14:00 |
Course Content
The concept of CRM, its development and its role in aviation safety; human factors and human error; intra-team communication and effective information sharing; leadership, followership and teamwork; situational awareness; decision-making and problem-solving; workload, time and stress management; fatigue management; conflict management; threat and error management (TEM); safety culture; the analysis of accident and incident case studies from a CRM perspective; and coordination between cabin, cockpit and ground services teams.
Objectives of the Course
The aim of this course is to teach the principles of Crew Resource Management (CRM) with a view to enhancing safety in aviation operations. The objective is for students to recognise their skills in communication, leadership, teamwork, situational awareness, decision-making, workload and stress management; and to develop behaviour consistent with a safety culture by analysing human-factor-related errors and risks.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | X |
| Specialization / Field Courses | X |
| Support Courses | |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P5 | They possess the ability to independently evaluate professional problems and issues with an analytical and critical approach and to propose solutions. | 4 |
| P6 | They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly. | 5 |
| P7 | As a team member, they take responsibility for solving complex and unforeseen problems encountered in applications related to their field. | 4 |
| P11 | They are knowledgeable about the legislation and legal regulations related to civil aviation. | 4 |
| P12 | He/She is familiar with normal and emergency safety procedures. | 5 |
| P13 | They understand the principles of aircraft flight, flight support systems, and their operating principles. | 1 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector. | P.1.1 | 1 |
| O2 | It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation. | P.1.2 | 1 |
| O3 | To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes. | P.7.7 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | CRM |
| 2 | History |
| 3 | Aim of CRM |
| 4 | Crew comunication |
| 5 | The Dirty Dozen Human Factors |
| 5 | The Dirty Dozen Human Factors |
| 6 | Stress management |
| 7 | Work load |
| 8 | Threat, Error, Undesired Aircraft Situation |
| 10 | İncident review |
| 11 | İncident reports |
| 12 | İncident reports |
| 13 | İncident reports |
| 14 | Exam |
Textbook or Material
| Resources | Crew Resource Management for All Aviation Professionals |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Laboratory | - | - |
| Practice | 1 | 10 (%) |
| Field Study | - | - |
| Course Specific Internship (If Any) | - | - |
| Homework | - | - |
| Presentation | - | - |
| Projects | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 50 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 3 | 42 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 14 | 3 | 42 |
| Midterms | 1 | 3 | 3 |
| Quiz | 0 | 0 | 0 |
| Homework | 1 | 15 | 15 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 1 | 15 | 15 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 3 | 3 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 120 | ||
| Total Work Load / 30 | 4 | ||
| Course ECTS Credits: | 4 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P1 | P7 |
|---|---|---|---|
| O1 | It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector. | 5 | - |
| O2 | It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation. | 5 | - |
| O3 | To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes. | - | 5 |