Civil Aviation Cabin Services

Course Code	Course Name	Year	Period	Semester	T+A+L	Credit	ECTS
03910003	Aviation Security	1	Autumn	1	3+0+0	5	5

Course Type	Compulsory
Course Cycle	Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5)
Course Language	Turkish
Methods and Techniques	Description, presentation, question and answer
Mode of Delivery	Face to Face
Prerequisites	-
Coordinator	-
Instructor(s)	Lect. Serap ERTEK
Instructor Assistant(s)	-

Name and Surname	Room	E-Mail Address	Internal	Meeting Hours
Lect. Serap ERTEK	T-222	[email protected]	7657

Basic Vocational Courses
Specialization / Field Courses	X
Support Courses
Transferable Skills Courses
Humanities, Communication and Management Skills Courses

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Program Learning Outcomes	Level
P1	To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services.	2
P2	To be able to master the main issues, theories, terminology and applications related to civil aviation cabin services.	4
P3	Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes.	2
P4	To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector.	5
P5	Nationally and internationally; to be knowledgeable about aircraft, aviation logistics, air cargo, tourism.	2
P6	To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation.	5
P7	To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight.	2

Upon the successful completion of this course, students will be able to:
No	Learning Outcomes	Outcome Relationship	Measurement Method **
O1	Acquisition of theoretical concepts	P.1.2	1
O2	Acquisition of verbal and written terminology that will be encountered in flights	P.1.3	1
O3	Matters Requiring Professional Communication and Operational Attention:	P.1.4	1
O4		P.2.2	1
O5	Following developments in national and international airlines and analyzing trends	P.3.2	1
O6	To learn national and international regulations regarding the transportation of hazardous materials in civil aviation and to analyze the effects of these materials on flight safety.	P.5.3	1
O7	Acquiring the responsibilities of the personnel in ground and passenger services in aviation according to the Turkish civil aviation law.	P.6.2	1
O8	Learning the responsibilities of cabin crew in their duties according to regulations and legislation	P.6.3	1
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7

Week	Topics
1	Aviation Safety and history
2	International regulations in ensuring aviation security.
3	National regulations in aviation security.
4	Plan, program and security areas in aviation security.
5	Terrorism and Aviation Threats to aviation; Historical events and lessons
6	Airport Security Airport and Terminal Security Passenger Terminal Security
7	Security Technologies Biometric systems.
8	National Civil Aviation Security Programme Personnel matters
9	Execution of the institutions and organizations responsible for Aviation Activities in Turkey; DHMI, SHGM, DLH, DMİGM
10	Execution of the institutions and organizations responsible for Aviation Activities in Turkey; DHMI, SHGM, DLH, DMİGM
11	International Civil Aviation Organization - Chicago Convention (International Agreements and Organizations)
12	Warsaw Convention and Carrier's Liability, La Hey Convention, Air Traffic Rights Convention (International Agreements and Organizations)
13	Warsaw Convention and Carrier's Liability, La Hey Convention, Air Traffic Rights Convention (International Agreements and Organizations)
14	New trends regarding the future state of aviation safety.

Resources	KÖKSAL, T (2016), Uluslararası Sivil Havacılık Hukuku, Adalet Yayınevi
	ÖZDEMİR, T (2015), Havacılık Hukuku, İstanbul Üniversitesi AUZEF Yayınları
	SHGM- Türk Sivil Havacılık Mevzuatı http://mevzuat.shgm.gov.tr/index.php/kanunlar/
	Ulusal ve Uluslararası Diğer Örgüt/Kurumların web siteleri

In-Term Studies	Quantity	Percentage
Attendance	-	-
Practice	-	-
Field Study	-	-
Homework	-	-
Presentation	-	-
Seminar	-	-
Quiz	-	-
Listening	-	-
Midterms	1	40 (%)
Final Exam	1	60 (%)
Total		100 (%)

	Quantity	Duration	Total Work Load
Course Week Number and Time	14	3	42
Out-of-Class Study Time (Pre-study, Library, Reinforcement)	14	3	42
Midterms	1	1	1
Quiz	0	0	0
Homework	1	4	4
Practice	0	0	0
Laboratory	0	0	0
Project	0	0	0
Workshop	0	0	0
Presentation/Seminar Preparation	0	0	0
Fieldwork	0	0	0
Final Exam	1	1	1
Other	0	0	0
Total Work Load:			90
Total Work Load / 30			3
Course ECTS Credits:			3

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Learning Outcomes	P1	P2	P3	P5	P6
O1	Acquisition of theoretical concepts	4	-	-	-	-
O2	Acquisition of verbal and written terminology that will be encountered in flights	4	-	-	-	-
O3	Matters Requiring Professional Communication and Operational Attention:	5	-	-	-	-
O4	Sivil havacılık kabin hizmetlerindeki uygulamalara hakim olmak	-	3	-	-	-
O5	Following developments in national and international airlines and analyzing trends	-	-	-	-	-
O6	To learn national and international regulations regarding the transportation of hazardous materials in civil aviation and to analyze the effects of these materials on flight safety.	-	-	-	3	-
O7	Acquiring the responsibilities of the personnel in ground and passenger services in aviation according to the Turkish civil aviation law.	-	-	-	-	4
O8	Learning the responsibilities of cabin crew in their duties according to regulations and legislation	-	-	-	-	4