Civil Aviation Cabin Services

Course Details

KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details

Course Code	Course Name	Year	Period	Semester	T+A+L	Credit	ECTS
03910002	Flight Personnel Duties and Responsibilities	1	Autumn	1	3+0+0	5	5

Course Type	Compulsory
Course Cycle	Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5)
Course Language	Turkish
Methods and Techniques	-
Mode of Delivery	Face to Face
Prerequisites	-
Coordinator	-
Instructor(s)	Asst. Prof. Adile BEBEK YEŞİLKAYA
Instructor Assistant(s)	-

Course Instructor(s)

Name and Surname	Room	E-Mail Address	Internal	Meeting Hours
Asst. Prof. Adile BEBEK YEŞİLKAYA	C-127	[email protected]		Tuesday

Course Content

Aircraft, cabin and crew terms, aviation alphabet, duties and responsibilities of cabin crew and cockpit crew, pass duty, duties during the layover and rules to be followed in flight, mandatory documents , flight crew duty and rest times, cabin crew being sick or unable to participate in the flight the rules to be followed when applicable, uniform integrity and uniform rules, civil aviation inspections.

Objectives of the Course

Complete knowledge of the duties of flight crews.Knowing what their responsibilities and authorities are, reaching the applicable level.

Contribution of the Course to Field Teaching

Basic Vocational Courses	X
Specialization / Field Courses	X
Support Courses
Transferable Skills Courses
Humanities, Communication and Management Skills Courses

Relationships between Course Learning Outcomes and Program Outcomes

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Program Learning Outcomes	Level
P1	They acquire fundamental, up-to-date, and practical knowledge related to their profession.	5
P2	They gain knowledge about occupational health and safety, environmental awareness, and quality processes.	3
P3	They follow and effectively utilize current developments and practices in their profession.	1
P6	They can effectively present their thoughts and ideas in written and oral communication, based on their level of knowledge and skills, and express themselves clearly.	3
P7	As a team member, they take responsibility for solving complex and unforeseen problems encountered in applications related to their field.	2
P8	They have awareness of career management and lifelong learning issues.	5
P9	It possesses social, scientific, cultural, and ethical values in the stages of data collection, application, and dissemination of results related to its field.	5
P10	They use a foreign language to keep up with developments in their field and communicate with colleagues.	2
P11	They are knowledgeable about the legislation and legal regulations related to civil aviation.	3
P12	He/She is familiar with normal and emergency safety procedures.	3
P17	To understand the civilization to which our nation belongs, to act with professional ethics, and to possess a sense of social responsibility.	5

Course Learning Outcomes

Upon the successful completion of this course, students will be able to:
No	Learning Outcomes	Outcome Relationship	Measurement Method **
O1	It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector.	P.1.1	1
O2	It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation.	P.1.2	1
O3	It lists and explains the pre-flight, in-flight, and post-flight cabin service processes.	P.1.3	1
O4	Matters Requiring Professional Communication and Operational Attention:	P.1.4	1
O5	Understands and implements occupational health and safety standards.	P.2.1	1
O6	They interprets and implements updates to legislation, procedures, and instructions.	P.3.3	1
O7	They uses clear, understandable, and professional language in both booth and team communication.	P.6.1	1
O8	The cabin crew acts in accordance with the division of labor within the team.	P.7.1	1
O9	To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes.	P.7.7	1
O10	Recognizes and appropriately uses fundamental documents used in professional practice (OM, SOP, checklist, etc.).	P.1.6	1
O11	They prepare professional reports, notifications, and forms accurately in writing.	P.6.4	1
O12	They describes the career paths in the flight attendant profession.	P.8.1	1
O13	They describes the certificates and training required for professional development.	P.8.2	1
O14	They develops the ability to evaluate one's own professional competencies.	P.8.4	1
O15	They gain an awareness of adapting to sectoral innovations.	P.8.5	1
O16	They plan their careers with a sense of professional ethics and responsibility.	P.8.6	1
O17	They demonstrates ethical behavior in aviation.	P.9.1	1
O18	They upholds the principles of passenger rights and respect for human dignity.	P.9.2	1
O19	They provides services that are sensitive to cultural diversity.	P.9.3	1
O20	They complies with information privacy and data protection principles.	P.9.4	1
O21	They acts with a sense of social responsibility.	P.9.5	1
O22	They demonstrate a fair and impartial approach in their professional practices.	P.9.6	1
O23	They uses aviation terminology correctly in a foreign language.	P.10.1	1
O24	They explains the legal responsibilities related to cabin crew services.	P.11.3	1
O25	Possessing the fundamental principles of professional ethics and social responsibility.	P.17.1	1
O26	To be able to reflect the importance of professional ethics and social responsibility in one's life.	P.17.2	1
O27	Being able to act in accordance with professional ethics and a sense of social responsibility in working life.	P.17.3	1
O28	To be able to carefully examine the concepts of professional ethics and social responsibility in the field.	P.17.4	1
O29	Ability to develop ethical professional strategies for the problems they will encounter.	P.17.5	1
O30	Provides mastery of general legislation and terminology related to civil aviation.	P.11.10	1
** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7

Weekly Detailed Course Contents

Week	Topics
1	TERMINOLOGY-AVIATION ALPHABET
2	AIRCRAFT-CABIN-CREW TERMINOLOGY
3	CABIN CREW MEMBER, PURSER DUTIES AND RESPONSIBILITIES
4	CABIN CREW MEMBER, PURSER DUTIES AND RESPONSIBILITIES
5	CABIN CREW MEMBER, PURSER DUTIES AND RESPONSIBILITIES
6	COMMANDER&CO-PILOT DUTIES AND RESPONSIBILITIES
7	MANDATORY DOCUMENTS AND DOCUMENTS
8	MIDTERM EXAM
9	RULES TO BE FOLLOWED DURING LAYOVER DUTIES,PASS DUTIES AND FLIGHT DUTIES.
10	FLIGHT TIMES, FLIGHT DUTY TIMES, REST TIMES AND APPLICATION INSTRUCTIONS.
11	UNIFORM REGULATIONS
12	CIVIL AVIATION INSPECTIONS
13	CABIN CREW OBLIGATIONS IN CASE OF ILLNESS, LEGAL OBLIGATIONS.
14	FINAL EXAM

Textbook or Material

Resources	Tek Kanatlılar- Kabin Memurluğu Mesleği ve Tarihçesi
	Personal prepared documents

Evaluation Method and Passing Criteria

In-Term Studies	Quantity	Percentage
Attendance	-	-
Laboratory	-	-
Practice	-	-
Field Study	-	-
Course Specific Internship (If Any)	-	-
Homework	-	-
Presentation	-	-
Projects	-	-
Seminar	-	-
Quiz	-	-
Listening	-	-
Midterms	1	40 (%)
Final Exam	1	60 (%)
Total		100 (%)

ECTS / Working Load Table

	Quantity	Duration	Total Work Load
Course Week Number and Time	14	3	42
Out-of-Class Study Time (Pre-study, Library, Reinforcement)	0	0	0
Midterms	1	40	40
Quiz	0	0	0
Homework	0	0	0
Practice	0	0	0
Laboratory	0	0	0
Project	0	0	0
Workshop	0	0	0
Presentation/Seminar Preparation	0	0	0
Fieldwork	0	0	0
Final Exam	1	60	60
Other	0	0	0
Total Work Load:			142
Total Work Load / 30			4,73
Course ECTS Credits:			5

Course - Learning Outcomes Matrix

Relationship Levels
Lowest	Low	Medium	High	Highest
1	2	3	4	5

#	Learning Outcomes	P1	P2	P3	P6	P7	P8	P9	P10	P11	P17
O1	It explains the fundamental concepts, actors, and organizational structure of the civil aviation sector.	5	-	2	-	-	-	-	-	2	-
O2	It defines the duties, authorities, and responsibilities of the cabin crew profession within the framework of national and international legislation.	5	-	-	2	3	-	2	-	5	-
O3	It lists and explains the pre-flight, in-flight, and post-flight cabin service processes.	5	-	-	1	2	-	-	-	2	-
O4	Matters Requiring Professional Communication and Operational Attention:	4	-	-	1	3	-	-	-	2	-
O5	Recognizes and appropriately uses fundamental documents used in professional practice (OM, SOP, checklist, etc.).	5	-	2	-	-	-	-	-	3	-
O6	Understands and implements occupational health and safety standards.	2	5	-	-	-	-	-	-	-	-
O7	They interprets and implements updates to legislation, procedures, and instructions.	3	-	5	-	-	-	-	-	4	-
O8	They uses clear, understandable, and professional language in both booth and team communication.	2	-	-	5	3	-	2	-	-	-
O9	They prepare professional reports, notifications, and forms accurately in writing.	2	-	-	4	-	-	2	-	-	-
O10	The cabin crew acts in accordance with the division of labor within the team.	2	-	-	2	5	-	-	-	-	-
O11	To learn and apply the necessary methods to ensure effective communication and cooperation among cabin crew members, thus increasing coordination in operational processes.	2	-	-	3	4	-	-	-	-	-
O12	They describes the career paths in the flight attendant profession.	-	-	-	-	-	5	-	-	-	-
O13	They describes the certificates and training required for professional development.	-	-	2	-	-	5	-	-	-	-
O14	They develops the ability to evaluate one's own professional competencies.	-	-	-	-	-	5	-	-	-	-
O15	They gain an awareness of adapting to sectoral innovations.	-	-	4	-	-	3	-	-	-	-
O16	They plan their careers with a sense of professional ethics and responsibility.	-	-	-	-	-	4	3	-	-	3
O17	They demonstrates ethical behavior in aviation.	-	-	-	-	-	-	5	-	-	3
O18	They upholds the principles of passenger rights and respect for human dignity.	-	-	-	-	-	-	5	-	-	2
O19	They provides services that are sensitive to cultural diversity.	-	-	-	2	-	-	4	-	-	-
O20	They complies with information privacy and data protection principles.	-	-	-	-	-	-	5	-	-	-
O21	They acts with a sense of social responsibility.	-	-	-	-	-	-	4	-	-	3
O22	They demonstrate a fair and impartial approach in their professional practices.	-	-	-	-	-	-	4	-	-	2
O23	They uses aviation terminology correctly in a foreign language.	2	-	-	-	-	-	-	5	-	-
O24	They explains the legal responsibilities related to cabin crew services.	4	-	-	-	-	-	-	-	5	-
O25	Provides mastery of general legislation and terminology related to civil aviation.	4	-	-	-	-	-	-	-	5	-
O26	Possessing the fundamental principles of professional ethics and social responsibility.	-	-	-	-	-	-	4	-	-	5
O27	To be able to reflect the importance of professional ethics and social responsibility in one's life.	-	-	-	-	-	-	4	-	-	5
O28	Being able to act in accordance with professional ethics and a sense of social responsibility in working life.	-	-	-	-	-	-	4	-	-	5
O29	To be able to carefully examine the concepts of professional ethics and social responsibility in the field.	-	-	-	-	-	-	3	-	-	4
O30	Ability to develop ethical professional strategies for the problems they will encounter.	-	-	-	-	1	-	3	-	-	4