Civil Aviation Cabin Services
Course Details
KTO KARATAY UNIVERSITY
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
Trade and Industry Vocational School
Programme of Civil Aviation Cabin Services
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03910002 | Flight Personnel Duties and Responsibilities | 1 | Autumn | 1 | 3+0+0 | 5 | 5 |
| Course Type | Compulsory |
| Course Cycle | Associate (Short Cycle) (TQF-HE: Level 5 / QF-EHEA: Short Cycle / EQF-LLL: Level 5) |
| Course Language | Turkish |
| Methods and Techniques | - |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | - |
| Instructor(s) | Lect. Ayça MEZDE |
| Instructor Assistant(s) | - |
Course Instructor(s)
| Name and Surname | Room | E-Mail Address | Internal | Meeting Hours |
|---|---|---|---|---|
| Lect. Ayça MEZDE | - | [email protected] |
Course Content
Aircraft, cabin and crew terms, aviation alphabet, duties and responsibilities of cabin crew and cockpit crew, pass duty, duties during the layover and rules to be followed in flight, mandatory documents , flight crew duty and rest times, cabin crew being sick or unable to participate in the flight the rules to be followed when applicable, uniform integrity and uniform rules, civil aviation inspections.
Objectives of the Course
Complete knowledge of the duties of flight crews.Knowing what their responsibilities and authorities are, reaching the applicable level.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | X |
| Specialization / Field Courses | X |
| Support Courses | |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P1 | To have the ability to communicate effectively verbally and in writing in the native language and at least one foreign language; to be able to effectively apply information and communication technologies in flight operations by using communication competencies in passenger relations, crisis management and team coordination within the scope of civil aviation cabin services. | 1 |
| P2 | To be able to master the main issues, theories, terminology and applications related to civil aviation cabin services. | 5 |
| P3 | Ability to analyze the service models, operational processes and organizational structures of national and international airline companies; to follow current developments in the field of civil aviation cabin services and to integrate these innovations into flight services and passenger satisfaction processes. | 2 |
| P4 | To be able to act in accordance with the legal framework in cabin service operations and to apply the safety, responsibility and ethical standards of the sector by being competent in the national and international legal rules, legislation and regulations regulating the civil aviation sector. | 2 |
| P5 | Nationally and internationally; to be knowledgeable about aircraft, aviation logistics, air cargo, tourism. | 1 |
| P6 | To be able to carry out civil aviation cabin services processes in accordance with legal regulations by being competent in the Turkish Civil Aviation Law and international civil aviation legislation. | 2 |
| P7 | To be able to master basic practices such as first aid, announcement, catering and diction techniques within the scope of civil aviation cabin services and to use these skills effectively to ensure passenger satisfaction and safety during the flight. | 4 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | Mastering the concepts and civil aviation phases | P.1.1 | 1 |
| O2 | Acquisition of theoretical concepts | P.1.2 | 1 |
| O3 | Acquisition of verbal and written terminology that will be encountered in flights | P.1.3 | 1 |
| O4 | Matters Requiring Professional Communication and Operational Attention: | P.1.4 | 1 |
| O5 | Effective use of civil aviation terminology | P.2.1 | 1 |
| O6 | P.2.2 | 1 | |
| O7 | General knowledge of civil aviation related issues | P.2.3 | 1 |
| O8 | Acquisition of Cabin Crew Operations | P.2.5 | 1 |
| O9 | To learn the duties and responsibilities of cabin crew in passenger safety, emergency management and service processes and to ensure legal compliance in practices. | P.6.1 | 1 |
| O10 | Learning the responsibilities of cabin crew in their duties according to regulations and legislation | P.6.3 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | TERMINOLOGY-AVIATION ALPHABET |
| 2 | AIRCRAFT-CABIN-CREW TERMINOLOGY |
| 3 | CABIN CREW MEMBER, PURSER DUTIES AND RESPONSIBILITIES |
| 4 | CABIN CREW MEMBER, PURSER DUTIES AND RESPONSIBILITIES |
| 5 | CABIN CREW MEMBER, PURSER DUTIES AND RESPONSIBILITIES |
| 6 | COMMANDER&CO-PILOT DUTIES AND RESPONSIBILITIES |
| 7 | MANDATORY DOCUMENTS AND DOCUMENTS |
| 8 | MIDTERM EXAM |
| 9 | RULES TO BE FOLLOWED DURING LAYOVER DUTIES,PASS DUTIES AND FLIGHT DUTIES. |
| 10 | FLIGHT TIMES, FLIGHT DUTY TIMES, REST TIMES AND APPLICATION INSTRUCTIONS. |
| 11 | UNIFORM REGULATIONS |
| 12 | CIVIL AVIATION INSPECTIONS |
| 13 | CABIN CREW OBLIGATIONS IN CASE OF ILLNESS, LEGAL OBLIGATIONS. |
| 14 | FINAL EXAM |
Textbook or Material
| Resources | Personal prepared documents |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Practice | - | - |
| Field Study | - | - |
| Homework | - | - |
| Presentation | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 3 | 42 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 0 | 0 | 0 |
| Midterms | 1 | 40 | 40 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 0 | 0 | 0 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 60 | 60 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 142 | ||
| Total Work Load / 30 | 4,73 | ||
| Course ECTS Credits: | 5 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P1 | P2 | P6 |
|---|---|---|---|---|
| O1 | Mastering the concepts and civil aviation phases | 5 | - | - |
| O2 | Acquisition of theoretical concepts | 5 | - | - |
| O3 | Acquisition of verbal and written terminology that will be encountered in flights | 5 | - | - |
| O4 | Matters Requiring Professional Communication and Operational Attention: | 5 | - | - |
| O5 | Effective use of civil aviation terminology | - | 5 | - |
| O6 | Sivil havacılık kabin hizmetlerindeki uygulamalara hakim olmak | - | 5 | - |
| O7 | General knowledge of civil aviation related issues | - | 5 | - |
| O8 | Acquisition of Cabin Crew Operations | - | 5 | - |
| O9 | To learn the duties and responsibilities of cabin crew in passenger safety, emergency management and service processes and to ensure legal compliance in practices. | - | - | 5 |
| O10 | Learning the responsibilities of cabin crew in their duties according to regulations and legislation | - | - | 5 |