Business Administration
Course Details
KTO KARATAY UNIVERSITY
İktisadi, İdari ve Sosyal Bilimler Fakültesi
Programme of Business Administration
Course Details
İktisadi, İdari ve Sosyal Bilimler Fakültesi
Programme of Business Administration
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 00980406 | Vocational English VI | 4 | Spring | 8 | 3+0+0 | 4 | 4 |
| Course Type | Compulsory |
| Course Cycle | Bachelor's (First Cycle) (TQF-HE: Level 6 / QF-EHEA: Level 1 / EQF-LLL: Level 6) |
| Course Language | Turkish |
| Methods and Techniques | - |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | Lect. Hakan ALKAN |
| Instructor(s) | - |
| Instructor Assistant(s) | - |
Course Content
The content of the course consists of basic grammar topics, professional vocabulary, job interviews, language problems that may occur in the business world and solutions to these problems.
Objectives of the Course
While ensuring that students do not forget the basic subjects of English, it is also aimed to provide them with the professional language used in the fields of Business Administration and International Trade, which can be used both during higher education and in business life after graduation.)
Contribution of the Course to Field Teaching
| Basic Vocational Courses | |
| Specialization / Field Courses | |
| Support Courses | X |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | P.7.1 | ||
| O2 | P.7.2 | ||
| O3 | P.8.1 | ||
| O4 | P.8.2 | ||
| O5 | P.8.3 | ||
| O6 | P.8.4 | ||
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | The responsibilities of certain jobs. What are the responsibilities of people who work in sales and purchasing departments? |
| 2 | Common collocates including "sales". The importance of cooperation between sales and purchasing departments. |
| 3 | Presentations at trade fairs by people working in sales and purchasing departments. Communicating effectively at trade fairs. |
| 4 | How to make a successfull small talk. Emailing to a business partner just after the trade fair. How to type an effective email. |
| 5 | Offers, tenders and bids. The golden formula of successful sales: AIDA. |
| 6 | Talking about a product. Requesting for proposal. The tendering or bidding process. |
| 7 | Negotiations. The secrets of successful negotiations. Discussing terms and conditions with the partner. |
| 8 | Midterm |
| 9 | Negotiating styles. Emailing to the partner after the negotiation. Win-win negotiations. |
| 10 | Ordering. Exchanging information on the phone just before ordering. Handling orders. |
| 11 | Changing the order. Examining a contract sample and making vocabulary exercises on the contract. |
| 12 | Customer care. Managing customer complaints. The secret of managing customer complaints effectively: Cash. |
| 13 | Filling out a complaint form. Writing a letter of complaint or apology. |
| 14 | General revision |
| 15 | Final exams |
Textbook or Material
| Resources | English for Sales & Purchasing (Oxford Business English) |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Laboratory | - | - |
| Practice | - | - |
| Field Study | - | - |
| Course Specific Internship (If Any) | - | - |
| Homework | - | - |
| Presentation | - | - |
| Projects | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | - | - |
| Final Exam | - | - |
| Total | 0 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 15 | 3 | 45 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 13 | 2 | 26 |
| Midterms | 1 | 10 | 10 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 0 | 0 | 0 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 10 | 10 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 91 | ||
| Total Work Load / 30 | 3,03 | ||
| Course ECTS Credits: | 3 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P7 | P8 |
|---|---|---|---|
| O1 | Etkili iletişim stratejilerini belirlemek ve kültürel farklılıkların iletişim üzerindeki etkisini anlamak için iş iletişimi vaka çalışmalarını analiz edebilir. | 4 | 1 |
| O2 | Çok kültürlü ortamlar da dahil olmak üzere dinleyicilerin ilgisini çekmek, onları etkili bir biçimde bilgilendirme için uygun araçları kullanarak profesyonel iş sunumları hazırlayabilir ve sunabilir. | 5 | 1 |
| O3 | Profesyonel ortamlarda yaygın olarak kullanılan temel iş kelimelerini, terminolojiyi ve ifadeleri hatırlayabilir ve tanımlayabilir. | 1 | 4 |
| O4 | E-postalar, raporlar, teklifler ve sunumlar gibi çeşitli iş iletişimi formatlarının yapısını ve tarzını açıklayabilir ve bunların uygun bağlamlarını ve amaçlarını anlayabilir. | 1 | 4 |
| O5 | Farklı mesleki senaryolara göre uyarlanmış e-postalar, notlar ve raporlar dahil olmak üzere açık, özlü ve etkili iş belgeleri yazmak için iş İngilizcesi becerilerini uygulayabilir. | 1 | 5 |
| O6 | Kendisinin ve başkalarının iş iletişimlerinin etkinliğini değerlendirebilecek, yapıcı geri bildirim sağlayabilecek ve netlik, ton ve profesyonellik açısından iyileştirilmesi gereken alanları belirleyebilir. | 1 | 5 |