Industrial Engineering
Course Details
KTO KARATAY UNIVERSITY
Mühendislik ve Doğa Bilimleri Fakültesi
Programme of Industrial Engineering
Course Details
Mühendislik ve Doğa Bilimleri Fakültesi
Programme of Industrial Engineering
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 99601105 | Customer Relations and Sales Management (CRM) | 2025 | Spring | 6 | 2+0+0 | 2 | 5 |
| Course Type | Elective |
| Course Cycle | Bachelor's (First Cycle) (TQF-HE: Level 6 / QF-EHEA: Level 1 / EQF-LLL: Level 6) |
| Course Language | Turkish |
| Methods and Techniques | - |
| Mode of Delivery | Face to Face |
| Prerequisites | - |
| Coordinator | Prof. Murat DARÇIN |
| Instructor(s) | Asst. Prof. Halil İbrahim DAĞ |
| Instructor Assistant(s) | - |
Course Instructor(s)
| Name and Surname | Room | E-Mail Address | Internal | Meeting Hours |
|---|---|---|---|---|
| Asst. Prof. Halil İbrahim DAĞ | A-306 | [email protected] | 7451 | Monday 11.00-11.45 |
Course Content
The development of ERP and fundamental concepts, core modules of ERP systems, Accounting and Finance Management Module, Material Management Module (Purchasing, Inventory and Warehouse Management), Sales and Distribution System Module, Production Data Management (Product Trees and Workflows), Production Planning Module (MPS, MRP, CRP), Production Control Processes Module, Quality and Maintenance Management Modules, Supplier Relationship Management (SRM), Customer Relationship Management (CRM), Corporate Performance Management (Balanced Scorecard), Human Resources Management, Introduction to ERP Packages (SAP, Microsoft Dynamics, etc.) and applications.
Objectives of the Course
To inform the student about the design, installation and operation of systems called ERP, which incorporates all the management functions of a corporate company or group of companies as software.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | |
| Specialization / Field Courses | X |
| Support Courses | |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P4 | The ability to select and utilize appropriate techniques, resources, and modern engineering and information tools, including estimation and modeling, for the analysis and solution of complex industrial engineering problems, while being aware of their limitations. | 5 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | Understand the structure and components of ERP systems. | P.4.43 | 1 |
| O2 | Use ERP software. | P.4.44 | 1 |
| O3 | Perform production planning and control activities using ERP software. | P.4.45 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | Sales and Distribution Management |
| 2 | Sales and Distribution Management |
| 3 | Sales and Distribution Management |
| 4 | Sales and Distribution Management |
| 5 | Accounting and Finance Management |
| 6 | Accounting and Finance Management |
| 7 | Quality management |
| 8 | Midterm |
| 9 | Quality management |
| 10 | Maintenance Management |
| 11 | Maintenance Management |
| 12 | Human Resources Management |
| 13 | Human Resources Management |
| 14 | ERP packages and Selection |
| 15 | ERP packages and Selection |
Textbook or Material
| Resources | Deitel, H.M., Deitel P.J., Nieto, T., Nieto, T.R., ""E-Business and E-Commerce: How to Program"", Prentice Hall, (2000). Turban, E., Lee, J., King, D. and Chung, M., ""Electronic Commerce 2004: A Managerial Perspective"", (2004). Callaway, E., ""ERP-The Next Generation : ERP Is Web Enabled for E-Business"", Prentice Hall; 3rd Edition, (2000). |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Attendance | - | - |
| Laboratory | - | - |
| Practice | - | - |
| Field Study | - | - |
| Course Specific Internship (If Any) | - | - |
| Homework | - | - |
| Presentation | - | - |
| Projects | - | - |
| Seminar | - | - |
| Quiz | - | - |
| Listening | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 2 | 28 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 14 | 4 | 56 |
| Midterms | 1 | 30 | 30 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 0 | 0 | 0 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 36 | 36 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 150 | ||
| Total Work Load / 30 | 5 | ||
| Course ECTS Credits: | 5 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P4 |
|---|---|---|
| O1 | Understand the structure and components of ERP systems. | 5 |
| O2 | Use ERP software. | 5 |
| O3 | Perform production planning and control activities using ERP software. | 5 |