Social Service
Course Details
KTO KARATAY UNIVERSITY
Faculty of Social and Human Sciences
Programme of Social Service
Course Details
Faculty of Social and Human Sciences
Programme of Social Service
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03041005 | Problem Solving and Mediation | 2 | Autumn | 3 | 2+0+0 | 4 | 4 |
| Course Type | Elective |
| Course Cycle | Bachelor's (First Cycle) (TQF-HE: Level 6 / QF-EHEA: Level 1 / EQF-LLL: Level 6) |
| Course Language | Turkish |
| Methods and Techniques | Anlatım, Soru-Cevap, Tartışma |
| Mode of Delivery | Face to Face |
| Prerequisites | Yoktur |
| Coordinator | Prof. Kamil ALPTEKİN |
| Instructor(s) | - |
| Instructor Assistant(s) | - |
Course Content
Problem odaklı yaklaşım, problem çözme yaklaşımının temel özellikleri, problem çözmenin aşamaları, problem çözmeye dayalı vaka analizleri, bir kavram olarak arabuluculuk, arabuluculuk yönteminin temel aşamaları, arabuluculuk uygulama örnekleri
Objectives of the Course
It is to ensure that the student learns and adopts healthy communication types, has knowledge about approaches to prevent communication conflicts, analyzes the causes of conflict (personal and cultural) in a healthy way and makes an effort to apply the mediation method, which is an effective conflict method.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | |
| Specialization / Field Courses | |
| Support Courses | |
| Transferable Skills Courses | |
| Humanities, Communication and Management Skills Courses |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P3 | Has knowledge of difference and diversity for social work practice. | 4 |
| P4 | Professional Relationship and has the ability to communicate effectively. | 5 |
| P5 | Has the ability to think critically. | 5 |
| P7 | Has the ability to use innovations in information and technology for individual and professional development. | 3 |
| P8 | Has the ability to observe human rights and social justice in practice. | 4 |
| P9 | Works with colleagues and other professionals. | 5 |
| P10 | Demonstrates ethical and professional behavior. | 5 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | Fulfilling the duties, authorities and responsibilities related to the profession without discriminating between any applicant group. | P.3.1 | 1 |
| O2 | To have effective communication knowledge and skills. | P.4.2 | 1 |
| O3 | To evaluate the problems and applications in the field from a critical point of view. | P.5.1 | 1 |
| O4 | Monitoring the events/developments on the agenda of the society and the world in the fields of social work. | P.7.7 | 1 |
| O5 | Being aware of the importance of democracy, human rights and social justice concepts in terms of social work. | P.8.1 | 1 |
| O6 | Work in collaboration and coordination with colleagues and other professionals. | P.9.1 | 1 |
| O7 | To take responsibility individually and as a team member to solve complex and unforeseen problems encountered in applications related to the field. | P.9.4 | 1 |
| O8 | Dealing with conflicts between personal and professional values. | P.10.3 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | Informing about the general framework of the course and the method of teaching the course. What is mediation? |
| 2 | What is the mediating mechanism? What is its function in the past? What is communication? What are the main features? |
| 3 | Basic communication types and features a. Language communication: spoken language, written language b. Nonverbal: with gestures, with facial expressions (= body language), with symbols |
| 4 | Communication models: One-way communication (Linear Model), Two-way communication (Interactional Model), Interaction (TA= Transactional Model) |
| 5 | What are communication conflicts? What are the types? Intrapersonal, Interpersonal, Intraorganizational, Interorganizational, Intercommunal |
| 6 | Analysis of communication conflicts: Graph analysis |
| 7 | Midterm |
| 8 | Analysis of communication conflicts: Transactional analysis |
| 9 | Analysis of communication conflicts: RET analysis (Rational-Emotive Therapy=Rational-Emotional Therapy) |
| 10 | Individual factors and secondary gains in communication conflicts |
| 11 | Types of reactions, causes and basic personality traits in communication conflicts |
| 12 | Conflict resolution method of the future: Mediation; Why? What are the main features? |
| 13 | The main stages of the mediation method |
| 14 | The areas where the mediation method is used and the reasons for its effectiveness, The place and importance of mediation education in the education system. |
Textbook or Material
| Resources | Özerk, H. (2011). İletişim Çatışmaları ve Arabuluculuk. Ders notları. Düzce Üniversitesi. |
| Özerk, H. (2011). İletişim Çatışmaları ve Arabuluculuk. Ders notları. Düzce Üniversitesi. | |
| Özerk, H. (2011). İletişim Çatışmaları ve Arabuluculuk. Ders notları. Düzce Üniversitesi. | |
| Özerk, H. (2011). İletişim Çatışmaları ve Arabuluculuk. Ders notları. Düzce Üniversitesi. |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Practice | - | - |
| Field Study | - | - |
| Course Specific Internship (If Any) | - | - |
| Homework | - | - |
| Presentation | - | - |
| Projects | - | - |
| Quiz | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 0 | 0 | 0 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 0 | 0 | 0 |
| Midterms | 0 | 0 | 0 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 0 | 0 | 0 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 0 | 0 | 0 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 0 | ||
| Total Work Load / 30 | 0 | ||
| Course ECTS Credits: | 0 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P3 | P4 | P5 | P7 | P8 | P9 | P10 |
|---|---|---|---|---|---|---|---|---|
| O1 | Fulfilling the duties, authorities and responsibilities related to the profession without discriminating between any applicant group. | 4 | - | - | - | - | - | - |
| O2 | To have effective communication knowledge and skills. | - | 5 | - | - | - | - | - |
| O3 | To evaluate the problems and applications in the field from a critical point of view. | - | - | 5 | - | - | - | - |
| O4 | Monitoring the events/developments on the agenda of the society and the world in the fields of social work. | - | - | - | 3 | - | - | - |
| O5 | Being aware of the importance of democracy, human rights and social justice concepts in terms of social work. | - | - | - | - | 4 | - | - |
| O6 | Work in collaboration and coordination with colleagues and other professionals. | - | - | - | - | - | 5 | - |
| O7 | To take responsibility individually and as a team member to solve complex and unforeseen problems encountered in applications related to the field. | - | - | - | - | - | 5 | - |
| O8 | Dealing with conflicts between personal and professional values. | - | - | - | - | - | - | 5 |