Social Service
Course Details
KTO KARATAY UNIVERSITY
Faculty of Economics, Administrative and Social Sciences
Programme of Social Service
Course Details
Faculty of Economics, Administrative and Social Sciences
Programme of Social Service
Course Details
| Course Code | Course Name | Year | Period | Semester | T+A+L | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| 03041005 | Problem Solving and Mediation | 2025 | Autumn | 3 | 2+0+0 | 4 | 4 |
| Course Type | Elective |
| Course Cycle | Bachelor's (First Cycle) (TQF-HE: Level 6 / QF-EHEA: Level 1 / EQF-LLL: Level 6) |
| Course Language | Turkish |
| Methods and Techniques | Anlatım, Soru-Cevap, Tartışma |
| Mode of Delivery | Face to Face |
| Prerequisites | Yoktur |
| Coordinator | Assoc. Prof. Demet AKARÇAY ULUTAŞ |
| Instructor(s) | - |
| Instructor Assistant(s) | - |
Course Content
Problem odaklı yaklaşım, problem çözme yaklaşımının temel özellikleri, problem çözmenin aşamaları, problem çözmeye dayalı vaka analizleri, bir kavram olarak arabuluculuk, arabuluculuk yönteminin temel aşamaları, arabuluculuk uygulama örnekleri
Objectives of the Course
It is to ensure that the student learns and adopts healthy communication types, has knowledge about approaches to prevent communication conflicts, analyzes the causes of conflict (personal and cultural) in a healthy way and makes an effort to apply the mediation method, which is an effective conflict method.
Contribution of the Course to Field Teaching
| Basic Vocational Courses | |
| Specialization / Field Courses | |
| Support Courses | |
| Transferable Skills Courses | X |
| Humanities, Communication and Management Skills Courses | X |
Relationships between Course Learning Outcomes and Program Outcomes
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Program Learning Outcomes | Level |
|---|---|---|
| P4 | Professional Relationship and has the ability to communicate effectively. | 4 |
| P5 | Has the ability to think critically. | 3 |
| P9 | Works with colleagues and other professionals. | 3 |
Course Learning Outcomes
| Upon the successful completion of this course, students will be able to: | |||
|---|---|---|---|
| No | Learning Outcomes | Outcome Relationship | Measurement Method ** |
| O1 | Establishes and maintains professional relationships by using effective communication techniques in social service applications. | P.4.3 | 1 |
| O2 | Analyses communication problems that arise in professional relationships. | P.4.4 | 1 |
| O3 | Develops creative professional strategies to strengthen communication and relationship management. | P.4.5 | 1 |
| O4 | Makes decisions using critical thinking skills in professional practice. | P.5.3 | 1 |
| O5 | Analyses application and problem areas using an evidence-based perspective and critical thinking skills. | P.5.4 | 1 |
| O6 | Plans and implements social service programmes in collaboration with colleagues and professionals from other disciplines. | P.9.3 | 1 |
| O7 | With professional leadership skills, analyses task distribution in teamwork and solves complex problems encountered. | P.9.4 | 1 |
| ** Written Exam: 1, Oral Exam: 2, Homework: 3, Lab./Exam: 4, Seminar/Presentation: 5, Term Paper: 6, Application: 7 | |||
Weekly Detailed Course Contents
| Week | Topics |
|---|---|
| 1 | Informing about the general framework of the course and the method of teaching the course. What is mediation? |
| 2 | What is the mediating mechanism? What is its function in the past? What is communication? What are the main features? |
| 3 | Basic communication types and features a. Language communication: spoken language, written language b. Nonverbal: with gestures, with facial expressions (= body language), with symbols |
| 4 | Communication models: One-way communication (Linear Model), Two-way communication (Interactional Model), Interaction (TA= Transactional Model) |
| 5 | What are communication conflicts? What are the types? Intrapersonal, Interpersonal, Intraorganizational, Interorganizational, Intercommunal |
| 6 | Analysis of communication conflicts: Graph analysis |
| 7 | Midterm |
| 8 | Analysis of communication conflicts: Transactional analysis |
| 9 | Analysis of communication conflicts: RET analysis (Rational-Emotive Therapy=Rational-Emotional Therapy) |
| 10 | Individual factors and secondary gains in communication conflicts |
| 11 | Types of reactions, causes and basic personality traits in communication conflicts |
| 12 | Conflict resolution method of the future: Mediation; Why? What are the main features? |
| 13 | The main stages of the mediation method |
| 14 | The areas where the mediation method is used and the reasons for its effectiveness, The place and importance of mediation education in the education system. |
Textbook or Material
| Resources | Özerk, H. (2011). İletişim Çatışmaları ve Arabuluculuk. Ders notları. Düzce Üniversitesi. |
| Özerk, H. (2011). İletişim Çatışmaları ve Arabuluculuk. Ders notları. Düzce Üniversitesi. | |
| Özerk, H. (2011). İletişim Çatışmaları ve Arabuluculuk. Ders notları. Düzce Üniversitesi. | |
| Özerk, H. (2011). İletişim Çatışmaları ve Arabuluculuk. Ders notları. Düzce Üniversitesi. |
Evaluation Method and Passing Criteria
| In-Term Studies | Quantity | Percentage |
|---|---|---|
| Practice | - | - |
| Field Study | - | - |
| Course Specific Internship (If Any) | - | - |
| Homework | - | - |
| Presentation | - | - |
| Projects | - | - |
| Quiz | - | - |
| Midterms | 1 | 40 (%) |
| Final Exam | 1 | 60 (%) |
| Total | 100 (%) | |
ECTS / Working Load Table
| Quantity | Duration | Total Work Load | |
|---|---|---|---|
| Course Week Number and Time | 14 | 2 | 28 |
| Out-of-Class Study Time (Pre-study, Library, Reinforcement) | 14 | 2 | 28 |
| Midterms | 1 | 24 | 24 |
| Quiz | 0 | 0 | 0 |
| Homework | 0 | 0 | 0 |
| Practice | 0 | 0 | 0 |
| Laboratory | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Workshop | 0 | 0 | 0 |
| Presentation/Seminar Preparation | 0 | 0 | 0 |
| Fieldwork | 0 | 0 | 0 |
| Final Exam | 1 | 40 | 40 |
| Other | 0 | 0 | 0 |
| Total Work Load: | 120 | ||
| Total Work Load / 30 | 4 | ||
| Course ECTS Credits: | 4 | ||
Course - Learning Outcomes Matrix
| Relationship Levels | ||||
| Lowest | Low | Medium | High | Highest |
| 1 | 2 | 3 | 4 | 5 |
| # | Learning Outcomes | P4 | P5 | P9 |
|---|---|---|---|---|
| O1 | Establishes and maintains professional relationships by using effective communication techniques in social service applications. | 4 | - | - |
| O2 | Analyses communication problems that arise in professional relationships. | 5 | - | - |
| O3 | Develops creative professional strategies to strengthen communication and relationship management. | 4 | - | - |
| O4 | Makes decisions using critical thinking skills in professional practice. | - | 3 | - |
| O5 | Analyses application and problem areas using an evidence-based perspective and critical thinking skills. | - | 3 | - |
| O6 | Plans and implements social service programmes in collaboration with colleagues and professionals from other disciplines. | - | - | 3 |
| O7 | With professional leadership skills, analyses task distribution in teamwork and solves complex problems encountered. | - | - | 3 |